Sign Button is labeled badly
I'm getting a significant number of people saying that they signed the form, but I hadn't received it...
The Problem... your button for submitting the form says "Sign Document", but they all thought they had already signed the document when they clicked on the Signature lines... the button needs "SUBMIT SIGNED DOCUMENT" or "COMPLETE" or "SEND SIGN DOCUMENT" and one client said there was a pop-up blocking the "Sign Document" button so thought they were done after filling in signature spots.
Adminvvaidyan (Admin, Adobe) commented
Thanks for your suggestion on renaming the Submit button. I've relayed your request to our Product team and they will look into it.
Regarding the pop up blocking the Sign document button, could you please provide more information? Is this specific to this customer who had pop up enabled in their browser?
Adobe Sign Team