Query on fees taken
From: email@example.com firstname.lastname@example.org
Sent: 07 November 2022 11:23
To: 'Adobe' email@example.com
Subject: RE: Adobe Acrobat Export PDF subscription renewal notice
To The Acrobat Team
There seems to be a mistake in the money you have been taking from me.
All I required from Adobe is the ability to e-sign agreements.
At the moment you are taking £19.97 monthly and are now proposing to take a further £21.14 incl. VAT as per your below notice. I have also for the last three years been paying annually £125.02. I am totally confused as to why this is. Is it possible there are three licences I am paying for or a mixture of Adobe products that I don’t require. Either way this has to come to an end.
I will firstly give you the opportunity of an explanation.
From: Adobe firstname.lastname@example.org
Sent: 07 November 2022 08:22
Subject: Adobe Acrobat Export PDF subscription renewal notice
This is a reminder that your Adobe Acrobat Export PDF subscription will renew within 30 days and your payment method will be charged.
This is a reminder that your Adobe Acrobat Export PDF subscription will automatically renew within 30 days.
Here are your renewal details:
Subscription plan: Adobe Acrobat Export PDF
Renewal rate: GBP17.62 plus Tax/VAT
Start date: 07-December-2022 (PT)
Thank you for being a valued customer,
The Adobe Acrobat Team
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