Worst customer experience EVER!

Tried to subscribe to the trial because my access to my existing account was not working. Site signed me up for a new subscription and then that didn't work (every time I tried to use a function (in this case Combine Files) a pop-up appeared asking me to sign up for a new subscription.

Tried to get support via Chat and after many questions was finally sent to a Live Agent. I waited for 2 hours pinging them every 5-10 minutes w/ no response.

When I tried Chat support again this morning the system informed me that support was closed.

Cannot find the support hours ANYWHERE?

WTF????