Some pretty basic stuff please.
Case email notifications need to include link to the actual case.
Case email notifications need instructions for finding a case.
Finding a case on the support platform needs to be well... possible. How on earth do I find it?
Agent follow up needs to be a whole lot faster. I spent 21 minutes on a chat just to find my case and eventually I had to get on with my life. I still can't get to my case which will apparently close automatically in 1 day despite my having already responded.
ADB-31478951-C0R5
By all the gods Adobe, please do better.