Can't send an e-signature request due to issue.
I tend to use the app as default. When trying to request an e-signature, I get as far as selecting what I want the recipient to sign and then the left-side box goes black. This is where you would ordinarily finalise and send the document - which I now can't due to the random black boxes appearing.
Would much appreciate it if this was resolved.
Craig Dowding
shared this idea
Hello Craig,
We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause.
We are triaging your issue and are gathering more information to understand the problem better. If the issue is still happening and in the meantime we resolve this specific problem please try to use earlier version of the feature by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue.
Could you please tell us if this issue you are facing happens every time and with all the documents you use?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team