PDF comment resolution in web UI is buggy
I believe the feature for resolving comments in a PDF in the web UI is flawed. After I resolve comments, very often I will return to the document and they're not resolved. I can confirm I'm looking at the latest/refreshed PDF in the UI, and I'm certain my collaborators have not unresolved the comments.
Greg Hyman
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Gregory Hyman commented
It seems as though the problem may be that when you have multiple users collaborating on a PDF, the "resolution state" (for lack of a more apt description) of a comment is being overwritten based on the cached resolution state from other users who are accessing the document.
So if I resolve a comment, and then another collaborator accesses the PDF, and the last time they accessed it, the comment was not resolved, the status will be overwritten back to unresolved, even if they haven't manually edited or updated the comment.