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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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306 results found

  1. Trop d’augmentation

    Je trouve qu’une augmentation de 33% en 2023 pour le souscription mensuel est beaucoup trop!
    Inacceptable!!

    1 vote

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  2. Poor PDF

    Kinda lied about being a Free Online Tool. The tools are poor - i'll try something else to buy.

    1 vote

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  3. subscription error.

    My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.

    2 votes

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  4. Complaint

    Please do not purchase Adobe. Its a dodgy process that just saps time. I initially had an assistant (A person) that helped, suddenly my whole package "expired" its areal scam. No one answers your call for help.

    1 vote

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  5. Waardeloos, werkt niet naar behoren

    Indien ik een pdf wil openen, wordt deze automatisch geopend op een Adobe Acrobat pagina die de melding geeft : uw proef abonnement is verlopen sluit een abonnement af ! ECHTER : IK BESCHIK OVER EEN ACCOUNT MET BETAALD ABBONEMENT !!! WAAROM WORDT EEN PDF NIET DIRECT IN DE PAGINA VAN MIJN ( BETAALDE) ACCOUNT GEOPEND ??? IK HEB OP DEZE MANIER TOTAAL GEEN GEBRUIKERS GEMAK VAN MIJN ADOBE ACROBAT ATANDAARD ABONNEMENT !

    2 votes

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  6. Cobro sin consulta

    Ya me cobraron sin consultarme y ahora presumen qué hay un problema con mi cuenta .

    1 vote

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  7. Disappointed

    I purchased Adobe acrobat Standard to edit my PDF files. After I downloaded it only to find out that if I want to edit I have to purchase the pro version. Very disappointed. I cancelled my purchase.

    1 vote

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  8. Cannot edit a file

    When I open
    https://acrobat.adobe.com/link/home/?locale=en-US
    I see
    Welcome to Acrobat, Dario
    Your Adobe Acrobat Pro subscription includes all PDF tools and premium e-signing tools.
    but if I try to edit a file it tells me that I cannot, that my license does not include EDIT feature!

    1 vote

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  9. I am a student at Gaziantep University in Turkey. Adobe does not have any student plan. Actually it has but it does not helpful. Prices are

    I am a student at Gaziantep University in Turkey. Adobe does not have any student plan. Actually it has but it does not helpful. Prices are too high. We are student. We are not reach person. Why are not apps free for students? Will Adobe get rich by taking money from students? Useless, unnecessary and cruel system. Thanks to Adobe for helping students. If I graduate at University, I will make free programs for students. You will be my rival. Thanks so much.

    1 vote

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  10. Disappointed in service

    I'm writing to protest your outrageous fee increase. The monthly subscription went up by 25%!

    I don't see how you justify this. If there is another option besides Adobe, I will gladly cancel my account.

    Thanks for your non-support of small businesses!!

    1 vote

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  11. lousy user interface - a child's design not tested

    I am canadian - us dollars .. Is Adobe new at doing business international

    I need a simple reader pdf editor

    I am computer expert and this should not take more than 5 min's of my time now I am here for 30 min's
    Lousy user interface .... upgrades upgrades simple solution

    1 vote

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  12. wrong cancel

    Dear as an old client accepted terms but please note that and check from your system and chat records seeing that I got a discount and 3Months free but only I applied for an additional discount since I can't use main all features on my ChromeOS but after only online limited feature so asked an extra discount only, not cancelling, so please recover/restart my subscription with a extra discount since of non-able to use it on pc (chromeOS), please help me for my low budget and limited usage up to Adobe start giving full service to ChromeOS too, regards, azat…

    1 vote

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  13. dissatisfaction

    Dobrý den zrušila jsem předplatné neustále se mi snažíte strhávat peníze z účtu . Můžete mi sdělit důvod proč to děláte ??
    Hello, I canceled my subscription, you keep trying to deduct money from my account. Can you tell me the reason why you do this??

    1 vote

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  14. Query on fees taken

    From: david@iom.com david@iom.com
    Sent: 07 November 2022 11:23
    To: 'Adobe' message@adobe.com
    Subject: RE: Adobe Acrobat Export PDF subscription renewal notice

    To The Acrobat Team

    There seems to be a mistake in the money you have been taking from me.

    All I required from Adobe is the ability to e-sign agreements.

    At the moment you are taking £19.97 monthly and are now proposing to take a further £21.14 incl. VAT as per your below notice. I have also for the last three years been paying annually £125.02. I am totally confused as to why this is. Is it possible there are…

    1 vote

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  15. Disgusting and dishonest company that knowingly defraudds people.

    YOur companyh is kknowingly cheating people. Y9our reps refuse to refund my money even though your product does not work for most of my pdf files. They say it doesn;t matter if yuor product does not work.

    1 vote

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  16. "Free PDF Editor" that is not free at all

    I'm almost certain no one with decision making ability over at Adobe is going to care, but regardless, I'm just incredulous at the way you advertise a "Free PDF Editor", whcih comes up as the top result on a Google search as exactly that. It has a friendly upload button to upload your PDF to "start editing", so I do that, but oh suddenly no no, before I can continue I need to sign in or create an account. Ok, I say, that's really annoying, but I have an account, so I sign in. It takes me into the PDF…

    2 votes

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  17. Can't even log in to account I PAY FOR

    Your desktop application, would not let me sign out into my other account because it kept prompting me to upgrade or try a free trial.

    Seriously? I PAY for the service and can't even log into my PAID ACCOUNT because you guys make it so the only option is to upgrade the current account. No option to change accounts, NOTHING in terms of FAQs or help for this.

    Honestly amazes me a company like adobe can't figure this out. So simple, HAVING PAID USERS ABLE LOG INTO THEIR ACCOUNTS WITH OUT BEING BLOCKED BY A "GIVE ME MORE MONEY" dialogue.

    …

    1 vote

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  18. Ignored

    Suggestions to fix the problem are always ignored by the team both online and by phone.

    1 vote

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  19. not helpful at all, a waste of my time

    I only show one activated device, yet Adobe tells me that I have too many activated devices? How do I fix this?

    1 vote

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  20. Subscription refund request

    I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam

    1 vote

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    For cancelling the subscription, please follow below steps:


    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat web team

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