640 results found

1. cannot upload file to convert

   Everytime I select the file to upload it tells me to contact the customer support for help, I'm stuck there. I can't even start a free trial or buy the product. What should I do please?

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need Info  ·  1 comment  ·  Export PDF  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Files won't merge

   I can't seem to merge files, please help

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need Info  ·  1 comment  ·  Combine files  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Desktop Not Available From Windows (email)

   I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

   The problem lies in the functionality of documents not opening directly on the desktop. Once I managed to successfully extract the pages, another inconvenience arose when attempting to save them. I discovered that I couldn't browse through the desktop and view the files currently present in the folder. Instead, I was limited to accessing the folder and providing a name for the extracted files. Ordinarily, when files are opened from the desktop version and the extract or save-as option is utilized, the entire folder becomes visible, including all the PDF files it contains.

   I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

   The problem lies in the functionality of documents not opening directly on the… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

   Hi Jeanett,

   
   

   Thank you for your feedback. We appreciate your taking out the time to make us better. We have few queries around your feedback:

   1. could you please elaborate on which cloud you have uploaded the document after downloading from email?
   2. when you tried to open downloaded file, which portal you have observed, Is it Chrome Extension portal (Url contains: chrome-extension://) or Acrobat Web portal (Url contains: http://acrobat.adobe.com/)?

   
   

   Thanks,

   Rohit

4. New PDF editor is not working out for me

   New PDF editor is very slow and taking longer than before. It scan the pages for editing and its very long time. New PDF editor is also not scanning the handwritten items. Previous version was scanning the handwritten words and was easy to correct spelling in handwritten items.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Nirav Dalwadi,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:
   
   1) Is it happening for all files or with any specific document only?
   
   2) Could you please share the workflow and file on which you faced the issue
   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

5. Eliminating the free grandfathered Sign accounts is dirty

   Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

   It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

   I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then I think you downgraded me to 3. Now you've taken that away, which is often all I use anyway.

   Well, PandaDoc took care of me.

   Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

   It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

   I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminLourdes (Admin, Adobe) responded

   Hi Lisa, 

   Could you please provide more account details.

   Thanks, 

   
   

   Adobe Sign Team

6. I'm favoured in ucc

   I'm favoured in ucc

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Commenting  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

   Hi Rajan Singh,

   Thanks for contacting us. Could you please help us understand the issue you are facing?

   Regards,

   Amit

7. can not edit

   i can not edit.please help me

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Htet Myet Thu,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:

   1) Is it happening for all files or with any specific document only?

   2) Share the screenshot and description of what exact issue you're facing in editing the PDF file.

   3) The device configuration that you're using (Platform/Browser)

   4) Subscription (Go to Profile > Account > Subscription Status)

   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

8. Acrobat sign useless

   I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

   Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

   I tried this from tye we version as well, and it redirects me back to acrobat sign- and it is a dead end.

   Why I’m 3 years has this app not started to function??

   I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

   Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

   I tried this from… more

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminLourdes (Admin, Adobe) responded

   Hello Amy,

   We are sorry that you are having this trouble. Does it happen to all of your documents or just particular ones? 

   If this only happens to certain documents, would you be able to share some with us so we can investigate?

   Thanks,

   
   

   Adobe Sign Team

9. Cant edit

   cant edit nothing

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Jonavon Grandison,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:

   1) Could you please share the workflow and file on which you faced the issue.

   2) Is it happening for all files or with any specific document only?

   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

10. Can't complete request

    It keeps telling me it can't process the request

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Export PDF  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Send for Signature not received

    We are having many people not getting the emails for documents with requested signatures.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Wendy,

    We are sorry that you are having trouble with this feature. Could you please provide more information about it? For example if in acrobat the agreements shows in In progress section, if you as sender are receiving a confirmation email that the agreement was send, also if there is any error that appears after you send for signature will be really helpful if you can share it with us.

    Thanks,

    Adobe Sign Team

12. taking forever to convert PDF to PPT

    I am converting a PDF file to PPT and it is taking FOREVER!! What is wrong?

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Export PDF  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Emoji Issues

    the compressed file put black squares around all of my emojis. other online compressors don't do this.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  View PDF files  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. redact is where?

    how to redact in pdf

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Thank you for contacting us. Redact feature is not available on Acrobat Web currently. We have made a note of the same and shall try to incorporate it soon. 

    
    

    Thanks, 

    Indu

15. dv

    Das Programm ist eine Katastrophe!
    Völlig unübersichtlich und jedes mal anders ich habe echt genug davon!
    Ich wollte einfach PDF's bearbeiten können.
    Texte dazuschreiben, Bilder einfügen, Texteile löschen. Ich werde überfrachtet mit Informationen, die ich nicht woll und auch nicht brauche - Ich hab genug davon...

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Norbert Kasper,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    
    

    1) What information look confusing to you?
    2) Are you using feature on desktop app or on web app?

    
    

    Thanks,

    Indu

16. All Documents Gone

    All of my files in the Document Cloud obtained via Adobe Scan have disappeared. I required some very important, time-sensitive files, which to my dismay were suddenly missing. This is not a problem I have ever had before and I am baffled.

    The files are not in my Previous Scans in Adobe Scan, even in the All Scans section.

    The files are not in the Document Cloud, whether in the Adobe Scan Folder or otherwise.

    The files are not in the trash.

    The files are not in any of the Creative Cloud folders.

    Every single one of them is just inexplicably gone.

    I have tried logging out and back in on all of these services, and the files are still missing no matter what I do.

    All of my files in the Document Cloud obtained via Adobe Scan have disappeared. I required some very important, time-sensitive files, which to my dismay were suddenly missing. This is not a problem I have ever had before and I am baffled.

    The files are not in my Previous Scans in Adobe Scan, even in the All Scans section.

    The files are not in the Document Cloud, whether in the Adobe Scan Folder or otherwise.

    The files are not in the trash.

    The files are not in any of the Creative Cloud folders.

    Every single one of them is just… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Upload and Organize files  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Very bad, does not work

    Want to edit a file? - just upload one. uploaded? - just register or sign in. signed in? - just take a free trial. Get uploaded - everything froze and nothing works. Make a fair service that works!

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    
    1) Is it happening for all files or with any specific document only?
    
    2) Could you please share the workflow and file on which you faced the issue
    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

18. lagging scrolling file on website

    too lagging when scroling the pdf file, when using Adobe reader app on desktop, it does not lagging, but web too lag, happen on any laptop

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Hao do,

    Thank you for reaching out. To assist you better, can you please apprise us with below information ?

    • Is it happening for all files or any specific file ?
    • If it is specific to few files, what is the Page count in those PDFs?
    • What is the screen resolution on your machine?

    
    

    Regards,

    Rohit

19. Compress, combine etc features are not available

    I am not able to combine pdf files and compress feature also not available. What is the use of providing acrobat services when these features are not provided. Planning to end the subscription

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Combine files  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Use a current e-sign template for fill & sign

    The ability to have the option to use a current e-sign template and convert it to a fill & sign versus having to start from scratch when I'm wanting to use the current template in front of the customer.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Need Info  ·  AdminLourdes (Admin, Adobe) responded

    Hi Keith, 

    Could you please provide more details about this request.

    
    

    Thank you

    Adobe Sign team