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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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752 results found

  1. I'm wondering if I did this right

    Idk

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Isaac, 

    Thank you for contacting us! We would be happy to help.

    Would you be able to elaborate on what it is you are trying to do?

    Regards,

    Acrobat web team

  2. Adobe Acrobat Crashers with Fill & Sign, Online only Uses Black Color Only

    Give option for different colors on Fill & Sign on Adobe Acrobat Online, all documents only showing in black and white

    4 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Julie,

    Are you requesting different colors for data you're filling in the form fields? When you said "all documents only showing in black and white" do you mean the entire document is in black and white or just the form fields? Documents with different text colors should be rendered with the colors on Fill & Sign. Please provide a screenshot (and a test document if possible), if documents with text in colors are not displayed correctly.

    Thanks,

    Adobe Sign Team

  3. PDF to Image quality terrible

    PDF to image export quality is horrendous, even on Max. This is the case on the cloud or within Acrobat DC itself on Windows 10.
    Using an online tool like smallpdf has extremely better export quality for images, and thats free! Please fix this.

    2 votes

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,

    Thanks for reaching out and apology for inconvenience caused. In order to look into this further, can you send the file and settings that you using while converting to jpg?

    Regards,

    Shweta

  4. Bad product, demands personal info

    Impossible to reorder pages successfully, at least on Firefox. Ridiculous to require a login at the last moment. I regret giving you my email address.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminAditya Gautam (Acrobat Web Team, Adobe) responded

    Hi Kai-yang,

    We are sorry to see you are having issues with Organize PDF feature. Can you please tell us a little bit more about the issue you faced while trying to re-order pages? 

    This will help us debug the issue on our end.

    Regards,

    Acrobat Web Team

  5. INCORRECT FINAL INFO

    Your new version is messing up with my documents.
    I input "1" but the downloaded file shows "4"
    And this is not the only case.
    I have had to redo so many times to get the correct docs.

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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  6. Terrible Fill & Sign Experience

    I'm highly dissatisfied with this experience, I waited an extremely long time to fill out and sign two documents. The filling out process went fine, but when it went to signing everything fell apart. Somehow the system saved the document with a small signature, not the one I resized, and you can't fix/delete those after saving. Once I put an entirely new page in, the signature would go in fine, but then it would "save my changes" forever after it already said "Changes Saved" and then it wouldn't download correctly or print. I will never use this again.

    2 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Landon,

    Thank you for your feedback. Would you be able to share some test documents with us so we can try to replicate the issue?

    Thanks,

    Adobe Sign Team

  7. Page freezes when trying to edit text

    Each time I open a file and select edit, it does not allow me to make changes and ends up saying the page can not reload.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Monica,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only?

    2) Could you please share the workflow and document in which you are facing the issue.

    Regards,

    Harshpreet

  8. Hours of work lost

    APPAULED that Adobe would release such a product. It should be removed from the market. It's clearly a terribly buggy pre-beta.
    Have lost hours upon hours of work. Just disappeared.

    2 votes

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello A K, 

    Thank you for contacting us.

    Can you please provide us with the following information to assist you better:

    1. Exact description of issue that you are facing
    2. Is this happening for all files or any specific file?
    3. Is it possible to share a screenshot of error you are facing?

    Thanks,

    Harshpreet

  9. FURIOUS.VOLUMES of WORK DELETED

    FURIOUS.
    Product is deleting previously completed work!!

    1 vote

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    1 comment  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello A K, 

    Thank you for contacting us. Can you please provide us with the following information to assist you better:

    1. Exact description of issue that you are facing
    2. Is this happening for all files or any specific file?
    3. Is it possible to share a screenshot of error you are facing?

    Thanks,

    Harshpreet

  10. Esign GR characters issue

    E-signing a document using GR characters from a browser changes the font and the full name is not displayed correctly

    0 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  11. Where are invoices???

    Where did invoices go?? I cannot find them and I can't get them emailed to me. It's garbage when I have to subscribe with a ccard monthly, and have to provide the invoice to the ccard charges. Unnecessarily complex.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Wade,

    Thanks for reaching out to us. You can access your invoice by following below steps:

    1. Login to acrobat.adobe.com

    2. Now click on Adobe accounts option under Profile icon present at top right corner

    3. You can check your invoice under Plans and payment menu

    Please reach out us in case you still face any issues.

    Regards,

    Shweta

  12. Decent grader tool. The eraser didn't always work and some of the information didn't save when downloaded, so I had to rely on screenshots.

    I think if you leave the document for a while, the changes you make when you return are not saved, and if you refresh, you will lose everything. I ended up having to take a couple screenshots to add to the download because a couple pages of marking would not download/save.

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sara-Jane,

    Thank you for contacting us. Can you please provide us with the following information to assist you better. 

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  13. Request signatures not loading

    Hello!
    Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
    Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

    Thanks for your help…

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  14. Kündigung meines heute abgeschlossenen Probeabos

    Bitte um Kündigung des heute heruntergeladenen Probe- und Pro-Abo‘s. Es lässt sich nicht aufs iPad installieren und auf dem Desktop habe ich es schon. Besten Dank.

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mark,

    Thanks for reach out to us. For iPad, you should be able to use acrobat.adobe.com on your browser or acrobat app from app store. Please let us know if this suffice your need otherwise, we would be happy to assist you on cancellation.

    Regards,

    Acrobat web team

  15. JPG not supported for conversion to PDF

    I uploaded my .jpg file to "Convert JPG to PDF", but it says format is not supported for conversion

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mary,

    Thanks for reaching out and apology for any inconvenience caused. If possible, please share jpg file with us to further investigate the issue.

    Regards,

    Acrobat web team

  16. Fix it!!

    You seem to have changed my plan so I can't send files the way I did in the past. You no longer allow a file to be sent to me or create a link for download

    1 vote

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    0 comments  ·  Share files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for contacting us. Can you please provide us with the following information to assist you better.

     1. Are you facing this error for all type of files?

    2. Is it possible to share the steps you are trying to share this file?

    Regards,
    Harshpreet

  17. Feature request attaching files

    Tell me the reason why I'm not able to attach files to my PDF instead of just greying out the button. Give me the reason why! This software is frustrating.

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mike,

    Thanks for reaching out to us and apology for any inconvenience caused. Can you please a screenshot with us to understand the issue?

    Regards,

    Acrobat web team

  18. Need more than one convert to excel try

    I am on the free plan because I am simply evaluating the app's features to determine if it will do what our company needs. However, when I am allowed only one try at a feature, like convert to excel, that is not enough for me to evaluate our different types of layouts.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Randy,

    Thanks for reaching out. You can start 7 day trial using Upgrade Now option at top banner. It will not charge for initial 7 days and you can cancel the subscription if the product dont suffice your need.

    Regards,

    Acrobat web team

  19. digital signature and certificates not usable in adobe sign

    I donot understand inspite of being able to create a digital signature and even 3rd party digital signatures, why is it not possible to use them in adobe sign , it is a very weak proposition when the very purpose of the digitization of signatures is defeated by the platform that was created for it....it is down right silly

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  20. Schriften werden nicht konvertiert

    Fehler beseitigen:
    Beim Konvertiere werden Schriften zerstört und unlesbar

    z.B. Helvetica Neue UltraLight

    https://acrobat.adobe.com/link/file/?x_api_client_id=adobe_com&x_api_client_location=compress_pdf&uri=urn%3Aaaid%3Asc%3AUS%3A3f805864-7597-48ae-912e-f663f65a96d4

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Peter,

    Thanks for reaching out to us and apology for any inconvenience caused. In order to investigate further, could you please provide more info like file or what exactly workflow you are running?

    Regards,

    Acrobat web team

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