1482 results found

1. Availability of document cloud files offline

   When reading a book from the adobe document cloud, it's always a necessity to have an internet connection. But sometimes it could really help if there's an option to make the file available offline, synced to the latest changes. We can always save the file locally, but that would not help to sync the changes like notes/highlights made on the file to other devices.

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2. BUG: Printing using AxInterop.AcroPDFLib.dll is not performed.

   1. BUG: Printing using AxInterop.AcroPDFLib.dll is not performed.
   2. Print using axAcroPDF.printWithDialog () of AxInterop.AcroPDFLib.dll in C #.It occurred after the Windows version up. 3.Windows10.ver2004(build:19041.1052) Acrobat Reader ver2021.005.20048
   3. The print dialog box is displayed
   4. The print dialog box not displayed
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3. Search doesn't work in large documents

   I'm working on a book and constantly use very large documents (300-600 pages) that I need to search through for specific terms. Trying to search for something as simple as a single word doesn't work 95% of the time. The app either (1) freezes and never returns results or (2) presents hundreds or even thousands of results for the first letter(s) of the term I entered in the search box. Ironically, I've uploaded those same huge PDFs to my iPhone and Adobe Acrobat Reader works perfectly, easily finding those exact same words in those exact same huge documents within second. So I know it's not about the length/size of the document -- it's something Reader isn't doing right on my MacBook Pro. I'm attaching a screenshot of me searching for the term "senna" and Reader showing as results 496 words that start with "se". I'm also attaching a screenshot from my iPhone with the instant and correct search results on the same PDF - the term "senna" only exists 4 times in the document. This happens to me every day with dozens of large PDFs. Please help! It's very frustrating. I often have to force close Reader because it can't handle my search. And it only happens in large docs. Thanks! (Using 2017 MacBook Pro with touch bar and the latest OS and iPhone 11 Pro with the latest iOS). -- NOTE: Tried uploading JPEG screenshots and the website wouldn't let me.

   I'm working on a book and constantly use very large documents (300-600 pages) that I need to search through for specific terms. Trying to search for something as simple as a single word doesn't work 95% of the time. The app either (1) freezes and never returns results or (2) presents hundreds or even thousands of results for the first letter(s) of the term I entered in the search box. Ironically, I've uploaded those same huge PDFs to my iPhone and Adobe Acrobat Reader works perfectly, easily finding those exact same words in those exact same huge documents within second.… more

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4. Search doesn't work in large documents

   I'm working on a book and constantly use very large documents (300-600 pages) that I need to search through for specific terms. Trying to search for something as simple as a single word doesn't work 95% of the time. The app either (1) freezes and never returns results or (2) presents hundreds or even thousands of results for the first letter(s) of the term I entered in the search box. Ironically, I've uploaded those same huge PDFs to my iPhone and Adobe Acrobat Reader works perfectly, easily finding those exact same words in those exact same huge documents within second. So I know it's not about the length/size of the document -- it's something Reader isn't doing right on my MacBook Pro. I'm attaching a screenshot of me searching for the term "senna" and Reader showing as results 496 words that start with "se". I'm also attaching a screenshot from my iPhone with the instant and correct search results on the same PDF - the term "senna" only exists 4 times in the document. This happens to me every day with dozens of large PDFs. Please help! It's very frustrating. I often have to force close Reader because it can't handle my search. And it only happens in large docs. Thanks! (Using 2017 MacBook Pro with touch bar and the latest OS and iPhone 11 Pro with the latest iOS).

   I'm working on a book and constantly use very large documents (300-600 pages) that I need to search through for specific terms. Trying to search for something as simple as a single word doesn't work 95% of the time. The app either (1) freezes and never returns results or (2) presents hundreds or even thousands of results for the first letter(s) of the term I entered in the search box. Ironically, I've uploaded those same huge PDFs to my iPhone and Adobe Acrobat Reader works perfectly, easily finding those exact same words in those exact same huge documents within second.… more

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5. Stop including McAfee in the installer.

   Ditch McAfee. Windows defender, Malware Bytes, and Symantec are what I use, and I hate having to uninstall McAfee after accidentally installing it.

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6. EXTREMELY ANNOYING

   I am trying to sign in to another adobe account on my desktop. The way the software application has been built MAKES THAT EXTREMELY ANNOYING AND DIFFICULT TO NAVIGATE

   Because for whatever reason, who ever developed the sign-in flow DIDN'T REALIZE THAT PERHAPS SOMEONE WOULD WANT TO LOG IN TO ANOTHER ACCOUNT SO LETS GIVE THE USERS THE OPTION TO DO JUST THAT!

   Instead, what the application does, is it forces the user to continually log into the same **** account and no matter how many times you try to get to log in page, it AUTOMATICALLY SIGNS YOU IN

   WHY DOES YOUR SOFTWARE HAVE TO FORCE ME TO GO TO CREATIVE CLOUD?

   WHY DO I HAVE TO TAKE THIS ROUND ABOUT APPROACH TO SIMPLY LOG INTO ANOTHER ACCOUNT?

   DOES IT SOUND LOGICAL? CONSIDERING IF I COULD SIMPLY JUST LOG IN AND OUT FROM ADOBE DC WITHOUT HAVING TO TAKE THIS DRAWN OUT JOURNEY!

   I am trying to sign in to another adobe account on my desktop. The way the software application has been built MAKES THAT EXTREMELY ANNOYING AND DIFFICULT TO NAVIGATE

   Because for whatever reason, who ever developed the sign-in flow DIDN'T REALIZE THAT PERHAPS SOMEONE WOULD WANT TO LOG IN TO ANOTHER ACCOUNT SO LETS GIVE THE USERS THE OPTION TO DO JUST THAT!

   Instead, what the application does, is it forces the user to continually log into the same **** account and no matter how many times you try to get to log in page, it AUTOMATICALLY SIGNS YOU IN

   … more

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7. Save session

   When having multiple tabs open from diferent PDF documents, would be nice to have to option to save current session to close the program and be able to reopen as left in the previous state. Sometimes Windows is requiring a restart for updates and you don´t want to loose all the documents open for the next day.

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   Resolved  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. When opening password-protected files, Acrobat freezes when I try to change keyboard (Alt+Shift) with the "Enter password" dialog box open
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9. File opening bug introduced in the version 21.005.20048.

   Previously when i had fullscreen view on (ctrl+L) and would then open a new document from second monitor while the other was still on fullscreen view, it would open the new document in fullscreen as well. Ever since the latest update when opening a new document the program exits fullscreen view no matter what kind of settings i have on.

   Steps to reproduce

   1. open pdf file
   2. go to fullscreen view with CTRL+L
   3. open a new pdf

   Expectation: new document to be opened in fullscreen
   Observed resul: program exits full screen when openin a new document

   OS: Windows

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   Gathering Feedback  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hello,

   Sorry for the issue that you are facing here.
   However, this Change has been done explicitly with this release update.

   This is done because previously there was a bug(ADC-4100538) that on opening the 2nd PDF when a pdf is already launched in Full screen View, The Top Toolbar, The Left hand navigation pane and the Right hand taskpane used to appear clipped which is undesired behavior.

   As a part of Fixing this bug, we now switch out the view from Full screen view if User switches to any existing PDF Tab or Launches another PDF.

   Please let me know if you have any further concerns in this ?

   Thanks
   Ayush Jain
   Acrobat Team

10. Key Combo Crashes Acrobat Reader DC

    In a shared document on macOS Mojave, press Shift + Left-Arrow. The app displays an error message and locks up. The OK button does not dismiss the error and the app must be Force Quit. H/W is MacBook Pro and Apple Wireless Keyboard.

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11. Password requiring 6 characters

    Requiring 6 characters on a password is unnecessary and hurts the user-friendly nature of the program. This decision is asinine.

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12. No notifications from shared PDF recipient

    I share PDFs to clients and they correctly receive the email and click the button link which displays the shared PDF.
    I'm sure that in the past I've received email notifications whenever they have viewed the file. (The status of the PDF then updates in Adobe Acrobat Pro DC desktop app to say 'VIEWED' or 'OPENED'.)
    Recently I've had no notifications and no updates and yet the client HAS received and viewed the PDF. Through much testing, I've worked out that the notifications/updates only trigger if the client is signed in to Adobe (with an Adobe ID) which I find limiting.
    I like the assurance that a PDF HAS been VIEWED (and therefore RECEIVED) as part of my workflow and suggest that the act of clicking the link button in the recipient's email SHOULD trigger a VIEWED notification regardless of whether the person is signed in to Adobe or not. Afterall, the email that I am entering to share the PDF is the same as the one receiving the email. Clicking the link implies that they are giving permission to view the PDF from me.
    WeTransfer triggers a download notification using the same kind of emailed link.

    I share PDFs to clients and they correctly receive the email and click the button link which displays the shared PDF.
    I'm sure that in the past I've received email notifications whenever they have viewed the file. (The status of the PDF then updates in Adobe Acrobat Pro DC desktop app to say 'VIEWED' or 'OPENED'.)
    Recently I've had no notifications and no updates and yet the client HAS received and viewed the PDF. Through much testing, I've worked out that the notifications/updates only trigger if the client is signed in to Adobe (with an Adobe ID) which I find… more

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13. PDF file type association broken after upgrading from Reader 2017 to Reader 2020

    In Windows 10, the file type association for .pdf stops working after upgrading from Adobe Reader 2017 (Classic Track) to Reader 2020 (Classic Track). Issue occurs if file association was originally configured by DISM or user for previous Adobe Reader version. The same .pdf file association is expected to work with new Adobe Reader versions.

    Double-clicking a PDF file displays Windows prompt "How do you want to open this file?". The HKCR registry key still contains an entry for the ProgID, AcroExch.Document.2017. Should the Reader 2020 installer remove the HKCR\AcroExch.Document.2017 registry key? Deleting the key appears to resolve the issue.

    Steps to reproduce the issue:
    1. Install Windows 10 Enterprise.
    2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe).
    3. Set default PDF program manually. This can also be applied using DISM during operating system deployment with XML containing the following entry; <Association Identifier=".pdf" ProgId="AcroExch.Document.2017" ApplicationName="Adobe Acrobat Reader 2017" />
    4. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

    Bootstrapper Deployment
    https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/bootstrapper.html

    Set Acrobat Reader or Acrobat your default PDF program on Windows 10
    https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html

    Setting the Default PDF Viewer
    https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/pdfviewer.html#solution-1-dism

    ProgID Key
    https://docs.microsoft.com/en-us/windows/win32/com/-progid--key

    In Windows 10, the file type association for .pdf stops working after upgrading from Adobe Reader 2017 (Classic Track) to Reader 2020 (Classic Track). Issue occurs if file association was originally configured by DISM or user for previous Adobe Reader version. The same .pdf file association is expected to work with new Adobe Reader versions.

    Double-clicking a PDF file displays Windows prompt "How do you want to open this file?". The HKCR registry key still contains an entry for the ProgID, AcroExch.Document.2017. Should the Reader 2020 installer remove the HKCR\AcroExch.Document.2017 registry key? Deleting the key appears to resolve the issue.

    … more

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14. Adobe Reader Print bug - long delays

    Adobe Reader suffering from delays when printing PDF files, switched reader to Edge or Foxit same files print without any issue. Repair install performed along w/ complete removal + reinstall of Reader but issues continued. End users reported problem did not appear until recently, possibly a bug with the latest build.

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15. Acrobat Reader 2017 start menu shortcut not removed after installing Reader 2020

    In Windows 10, after installing Acrobat Reader 2020 the start menu shortcut for the previous installation of Reader (2017) has not been removed. The Reader 2020 installer is expected to remove the Reader 2017 start menu shortcut. This does occur as expected if the base version of Reader 2017 (17.008.30051) is installed prior to installing Reader 2020.

    Steps to reproduce the issue:
    1. Install Windows 10 Enterprise.
    2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe). Setup.ini includes PATCH command under [Product] section; PATCH=AcroRdr2017Upd1701130196_MUI.msp.
    3. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

    Bootstrapper Deployment
    https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/bootstrapper.html

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16. end of file reached unexpectedly error on macOS Big Sur 11.4

    It seems that after updating to Big Sur, I cannot save files locally on my desktop from a remote server. When I open the file off the server and then go to save as to my desktop, I get an End of File was reached unexpectedly error. I am running Reader version 21.001.20155. This error does not happen on macOS Catalina 10.15.7 so I am not sure if this is something Adobe or Apple has to fix. I will be filing a separate ticket with Apple on this matter. Thank you

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17. Very slow after window is resized or moving between monitors

    Adobe Reader is very slow after I resize the window on my Windows 10 laptop. This includes maximizing and restoring down a window. If I only open one document, it usually takes 1-3 seconds to respond, depending on how complicated the document is. This is already significantly slower than Firefox and Chrome. Furthermore, if I open two documents, resizing takes 3-6 seconds, and longer when more document tabs are opened. This is a big performance issue. Looks like Adobe Reader is rendering all the documents synchronously after the window is resized, which is completely unnecessary; it should only render the current tab synchronously and render the other tabs in the background.

    The two problems add up and cause significant performance issue when I try to move the window between monitors. The window often get stuck for at least 10 seconds, because it will do the inefficient rendering several times; one time for resizing the window on one monitor, one time for changing the scaling because two monitors have different DPIs, and one final resizing for maximizing the window on the new monitor. This results in an unacceptable "not responding" freeze.

    I do hope Adobe could improve the performance of PDF rendering. The current version is really wasting me so much time waiting for the frozen window.

    Adobe Reader is very slow after I resize the window on my Windows 10 laptop. This includes maximizing and restoring down a window. If I only open one document, it usually takes 1-3 seconds to respond, depending on how complicated the document is. This is already significantly slower than Firefox and Chrome. Furthermore, if I open two documents, resizing takes 3-6 seconds, and longer when more document tabs are opened. This is a big performance issue. Looks like Adobe Reader is rendering all the documents synchronously after the window is resized, which is completely unnecessary; it should only render the… more

    9 votes

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18. mcafee

    McAfee as a default is an absolute disgrace. I wish there was some simple PDF software provided by a company less willing to bend over for a dollar.

    Don't provide McAfee to finally appear as a legitimate, customer-first company. Embarrassing.

    6 votes

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19. BUG: EUTL corrupted by default

    If addressbook.acrodata is generated by updating Adobe Approved Trust List (AATL), EUTL will be corrupted. The default behavior of Adobe Reader when opening a signed document for the first time is to prompt for update of AATL. This causes EUTL to stop working and can only be solved by deleting addressbook.acrodata and update EUTL and AATL in the correct order.

    Steps to reproduce the issue:
    1. Install Adobe Acrobat Reader DC
    2. Open a document signed with an EUTL certificate.
    3. Accept the prompt for Trust Certificates Update.

    Environment:
    Freshly installed clean VM with Windows 10 20H2(19042.985)
    Adobe Acrobat Reader DC 2021.001.20155

    Expected result:
    Signature certificate is checked against both AATL and EUTL. Certificate marked as valid.

    Observed result:
    Signature certificate is checked against AATL only. This marks the certificate as invalid.
    This does not change after manually updating EUTL.

    The current workaround I have found is the following:

    1. Close Adobe Reader
    2. Delete addressbook.acrodata from C:\Users<username>\AppData\Roaming\Adobe\Acrobat\DC\Security
    3. Launch Adobe Reader and go to Edit > Preferences > Trust Manager
    4. Update the EUTL list and wait for the confirmation message. If you do AATL first addressbook.acrodata becomes corrupted and needs to be deleted again.
    5. Update the AATL list.
    6. Open or refresh the signed document. Both the certificate and the signature is now marked as valid and the signature panel shows that the certificate is validated against both AATL and EUTL.

    This can be repeated several times and the result is always the same.
    Updating AATL first = EUTL stops working.
    Updating EUTL first = EUTL works.

    I have also posted the workaround in the Adobe Support Community:
    https://community.adobe.com/t5/acrobat-reader/reader-will-not-validate-eu-qualified-signature-after-update/m-p/10813696

    If addressbook.acrodata is generated by updating Adobe Approved Trust List (AATL), EUTL will be corrupted. The default behavior of Adobe Reader when opening a signed document for the first time is to prompt for update of AATL. This causes EUTL to stop working and can only be solved by deleting addressbook.acrodata and update EUTL and AATL in the correct order.

    Steps to reproduce the issue:
    1. Install Adobe Acrobat Reader DC
    2. Open a document signed with an EUTL certificate.
    3. Accept the prompt for Trust Certificates Update.

    Environment:
    Freshly installed clean VM with Windows 10 20H2(19042.985)
    Adobe Acrobat Reader… more

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20. Recently viewed files should not be removed from the list when not accesible

    Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
    I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
    Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
    The file should be kept on the list until user deletes it.

    Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
    I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
    Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
    The file should be kept on the list… more

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