721 results found

1. How to upload from Adobe Scan app to Document Cloud

   How do I upload the PDF files to Document Cloud from my iPhone that I scanned using Adobe Scan app

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   Resolved  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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2. Graphics disappearing when auto-tag used.

   When using auto-tag, often graphic elements are forced to back or deleted. See attached examples, where the text next to the HHS-CDC logo is messed up after auto-tag.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Kindly contact us for further assistance.

   Thanks
   Rachit

3. Export multiple PDFS to .txt at the same time.

   I am currently trying to convert around 400 pdf documents to .txt files. In regular Acrobat Reader DC I can open multiple files but I cannot save them as .txt. Meanwhile I can save the PDFs as .txt files in Acrobat PRO DC but I can only do them 1 at a time. Am I missing a step or can PRO just not convert multiple files at a time?

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4. Scanning with Adobe Acrobat DC Version 19.012.20036

   After updating to version 19.012.20036 we have an issue with scanning. Example: We scan pages using our scanners document feeder. Then we select "Enhance Scans", "Insert Pages", "From Scanner" and feed more pages. Then when we try to load the feeder and scan additional pages, it won't let you select "Scan" again. If you click "Close" and then "Close" again in the upper right corner, it will let you scan more pages 1 time and then it won't let you do it again. Before, we could keep adding additional pages to the document feeder and keep scanning.

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   Resolved  ·  3 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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5. Cursor appearance when OCring

   When OCRing a document and you move to another program to allow the OCR to continue, the cursor is still the watch. This makes working in other programs difficult. The watch should only take over the cursor when you are actually in Adobe.

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6. Reading Order not showing up

   1. When I open a document the reading order is missing.
   2. One of my clients has sent me a pdf with the reading order attached and the tags assigned, the document has been tagged, it's all good to go. However, when I open the document on my end, all of the reading orders have been removed. I know the reading order has been set, i checked the original document and it was tagged properly, but when she emails it to me the reading order is not showing up on my end.
   3. We both have Windows 10 Os, I am on the latest version of adobe acrobat pro dc, she is on adobe acrobat version 11.0.0. Maybe that has something to do with it, i would hope not, but you never know with computers.
   4. When I receive the document the reading order should still be there.
   5. When I open the document, the reading order is not there.

   1. When I open a document the reading order is missing.
   2. One of my clients has sent me a pdf with the reading order attached and the tags assigned, the document has been tagged, it's all good to go. However, when I open the document on my end, all of the reading orders have been removed. I know the reading order has been set, i checked the original document and it was tagged properly, but when she emails it to me the reading order is not showing up on my end.
   3. We both have Windows 10 Os, I am on the… more
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you I believe the issue is resolved for you.

   Thanks
   Rachit

7. Text-to-speech functionality does not work with the Apple OS version of Adobe Acrobat Pro, as in previous versions

   It has been important in my practice to review reports and multitask. The Apple OS version of Adobe Acrobat is not compatible with the system-wide keystroke of option+s, which activates text-to-speech. This essential function works with MS Office 365 and other third-party apps. Secondly, the rate of speech (even after changing the preferences) is too rapid for use. Clearly, the options of reading the whole page or whole document are limitations. I work with patients who have auditory processing problems, and I can imagine that this function makes some document reading inaccessible. The current configuration is probably an upgrade for Windows® users, but inefficient for Apple® users. The current tag routine consumes time and is not efficient as selecting text and listening to the text. Please consider adding an option to disable the Adobe text-to-speech function, similar to Microsoft Office so that one can use the Apple text-to-speech function. Thank you for reading and considering this concern.

   It has been important in my practice to review reports and multitask. The Apple OS version of Adobe Acrobat is not compatible with the system-wide keystroke of option+s, which activates text-to-speech. This essential function works with MS Office 365 and other third-party apps. Secondly, the rate of speech (even after changing the preferences) is too rapid for use. Clearly, the options of reading the whole page or whole document are limitations. I work with patients who have auditory processing problems, and I can imagine that this function makes some document reading inaccessible. The current configuration is probably an upgrade for… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved for you.

   Thanks
   Rachit

8. Please Add farsi language support OCR

   Please Add farsi language support OCR

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9. Turn Grid on/off with CMD+G instead of CMD+U

   I had somehow turned the Grid on. I love keyboard shortcuts, so I tried "CMD+G" and nothing happened. "CMD+R" turns the ruler on/off. So I went through the view nav, and found that the key command for turning the Grid on/off is "CMD+U" .... why is it "U" and not "G"? G would make the most sense because it's a Grid. There's not even the letter "U" in the word Grid.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side and there are no further issues.
   Feel free to contact us anytime.

   Thanks
   Rachit

10. How to use Hindi and Marathi language OCr

    I want to know about the solutions for OCR software for Marathi and Hindi language.
    Pls provide the solutions

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11. Accessibility: Comments not being read by JAWS & NVDA (PowerPoint Speaker Notes)

    Adobe Acrobat Pro 2017: I made an accessible PowerPoint presentation with speaker notes. I Saved As PDF and when prompted, I said yes to converting speaker notes to annotations.

    My blind 508C Consultant read the PDF with Jaws & NVDA & Adobe's built in screen reader. He was able to successfully navigate the entire document, EXCEPT Comments/Annotations. When the screen reader hit the Annotation Bubble it announced "Text" and nothing else.

    I asked him to search for a phrase that existed only in a comment and no where else in the document. He couldn't find it.

    As a government entity we post a LOT of reports for public viewing. Many of these reports were created in PowerPoint and contain a lot of charts and graphs that require additional explanations. We use speaker notes for that purpose. We need converted Comments/Annotations to be screen readable.

    We also publish many maps in PDF format. We would like to put a comment in the upper left corner that provides a phone number where someone with visual disabilities can call for assistance. Now we are finding out this comment is not visible to screen readers.

    Please Advise

    Rachael Leyba
    Olmsted County, MN Technical Writer

    Adobe Acrobat Pro 2017: I made an accessible PowerPoint presentation with speaker notes. I Saved As PDF and when prompted, I said yes to converting speaker notes to annotations.

    My blind 508C Consultant read the PDF with Jaws & NVDA & Adobe's built in screen reader. He was able to successfully navigate the entire document, EXCEPT Comments/Annotations. When the screen reader hit the Annotation Bubble it announced "Text" and nothing else.

    I asked him to search for a phrase that existed only in a comment and no where else in the document. He couldn't find it.

    As a government entity… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I’m closing this issue as it has been resolved on the forum : https://forums.adobe.com/thread/2645090
    Feel free to contact us.

    Thanks
    Rachit

12. "tagged annotations

    Fix "Tagged Annotations - Failed" bug

    Hyperlinked content is marked as "Tagged Annotations - Failed" in Accessibility checker even when they are properly inserted (whether manually in Acrobat Pro or in InDesign, etc.

    Adobe Support confirmed that InDesign included the hyperlinks properly and confirmed that the issue in Acrobat is indeed a bug.

    Mac OS Mojave. 10.14.5
    InDesign 14.0.2
    Acrobat Pro DC

    Created document in InDesign with and without hyperlinks. Exported to PDF.

    PDF with hyperlinks produced Tagged Annotations - Failed
    PDF without hyperlinks did not show failure UNTIL I added the hyperlinks manually in Acrobat, then they failed as well

    Tagged Annotations needs a "Fix" option AND needs to correctly recognize correct hyperlinks

    Fix "Tagged Annotations - Failed" bug

    Hyperlinked content is marked as "Tagged Annotations - Failed" in Accessibility checker even when they are properly inserted (whether manually in Acrobat Pro or in InDesign, etc.

    Adobe Support confirmed that InDesign included the hyperlinks properly and confirmed that the issue in Acrobat is indeed a bug.

    Mac OS Mojave. 10.14.5
    InDesign 14.0.2
    Acrobat Pro DC

    Created document in InDesign with and without hyperlinks. Exported to PDF.

    PDF with hyperlinks produced Tagged Annotations - Failed
    PDF without hyperlinks did not show failure UNTIL I added the hyperlinks manually in Acrobat, then they failed as… more

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    9 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved for you.

    Thanks
    Rachit

13. Acrobat DC accessibility standard - update to WCAG 2.1 please

    Adobe, PLEASE update Acrobat Pro DC's accessibility standard from WCAG 2.0 to WCAG 2.1. It came out a year ago, June 2018, but Acrobat DC does not yet support it.

    Government agencies now require 2.1 to comply with accessibility legislation: https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps

    Our accessible PDFs are mostly for government agencies. If Acrobat does not update soon we can no longer use it and will have to find an alternative. Can anyone suggest any good apps that validate to WCAG 2.1?

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We have planned for this and will implement in the near future.
    Please continue to check out latest updates in Acrobat.

    Thanks
    Rachit

14. cannot type text into text box

    When I create a text box and then have to move it, no amount of single or double clicking will let me type text in the box. You can see in the attached movie that the cursor appears briefly, but then it disappears.

    The only way to deal with it is to delete the box, recreate it, and hope that it will let you type text this time.

    (The problem with that **** trash can has been covered separately.)

    I work on books and have to make these text boxes hundreds of times a day. The added time it takes to deal with this problem is costing me an unconscionable amount of time and money.

    When I create a text box and then have to move it, no amount of single or double clicking will let me type text in the box. You can see in the attached movie that the cursor appears briefly, but then it disappears.

    The only way to deal with it is to delete the box, recreate it, and hope that it will let you type text this time.

    (The problem with that **** trash can has been covered separately.)

    I work on books and have to make these text boxes hundreds of times a day. The added time it takes… more

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    3 votes

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15. Convert WORD files to PDF directly through Dropbox

    I have Word files in the dropbox, which I need to generate a PDF. I would like to generate this PDF files directly in the dropbox .

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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    You can achieve the same by signing in with your Dropbox account in Acrobat and select the file to create PDF. Click on Create PDF button and the file would be converted to PDF.

    Thanks
    Tanvi

16. OCR function improvement.

    Hello,

    I have noticed that some of the other OCR software performs better than Adobe Acrobat DC OCR function... i.e. Power PDF. I wonder if you can improve it's functionality as far as recognizing the characters is concerned?...

    Regards,
    Jeff Paarsa

    4 votes

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17. Accessibility of hyperlinks breaks when adding a page and cannot be fixed

    I use Word 365 of a main docment to generate a PDF, and remediate in Acrobat DC. I have to add in pages in the fron an back of the document that comprises the front and back covers (also from Word). (The cover PDFs also pass accessibility check).

    However, when I drag one page into the Main document PDF and run the accessiblity checker, all the hyperlinks that tested OK in the main document now generate a 'tagged annotations' error.

    Normally, remediating such errors is easy: you show in the content panel, find the unmarked links/annotations and tag them appropriately.

    However, Acrobat finds no unmarked links or annotations, so these files cannot be remediated.

    I use Word 365 of a main docment to generate a PDF, and remediate in Acrobat DC. I have to add in pages in the fron an back of the document that comprises the front and back covers (also from Word). (The cover PDFs also pass accessibility check).

    However, when I drag one page into the Main document PDF and run the accessiblity checker, all the hyperlinks that tested OK in the main document now generate a 'tagged annotations' error.

    Normally, remediating such errors is easy: you show in the content panel, find the unmarked links/annotations and tag them appropriately.

    … more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Kindly contact us for further assistance.

    Thanks
    Rachit

18. Accessibility Table Tags, Table Summary, H1-3 are not being read by screen readers NVDA and JAWS

    We received this document from a vendor and it wasn't tagged for accessibility. I went through page by page, adding figure alternative text, table summaries, and tagged H1 through H3 headings. Then using Adobe's book mark tool I auto-generated the bookmarks based on the H1-3 heading tags.

    I sent this document to our 508C consultant who is blind. He used NVDA and JAWS to read the document. He found all of the alt text for figures but could not see the H1-3 tags nor could he see any of the tables or table summaries.

    I double checked the document using the Reading Order panel. Everything is there.

    What is going on? We are very concerned. Since we are a government entity we are required by law to make our public documents accessible.

    Please advise. I have had issues with manually tagging with Adobe Pro DC. Now I am using Adobe Pro 2017 Version 2017.011.30138

    Thank you
    Rachael Leyba
    Technical Writer
    Olmsted County, MN

    We received this document from a vendor and it wasn't tagged for accessibility. I went through page by page, adding figure alternative text, table summaries, and tagged H1 through H3 headings. Then using Adobe's book mark tool I auto-generated the bookmarks based on the H1-3 heading tags.

    I sent this document to our 508C consultant who is blind. He used NVDA and JAWS to read the document. He found all of the alt text for figures but could not see the H1-3 tags nor could he see any of the tables or table summaries.

    I double checked the document using… more

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    4 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Kindly contact us for further assistance.

    Thanks
    Rachit

19. BUG: Autotag Error puts hyperlinks on all numbers

    When Autotag is run in Acrobat Pro, it puts hyperlinks on all numbers, such as numerical data in tables, page numbers, and random numbers within the body text.

    See the post in the open forums at https://forums.adobe.com/thread/2628248

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Your concern has been shared with higher management. We do not have any plans to fix this now but we have kept it in our bucket and will address this in a future release.

    Thanks
    Rachit

20. In document translation

    Translation of words/phrases inside the PDF:
    Function:
    1) Mark a word
    2) Click right
    3) Select "Translate" from list
    4) Bubble with suggested translation for the marked word shows up
    5) Click anywhere on the document (other than the bubble) to close translation suggestion

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    2 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We have taken up your request to the higher management and we don’t have plan to implement it now. Though we have kept it in our radar, and will implement in the near future.

    Thanks
    Rachit,