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Acrobat for Windows and Mac: Accessibility

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"tagged annotations

Fix "Tagged Annotations - Failed" bug

Hyperlinked content is marked as "Tagged Annotations - Failed" in Accessibility checker even when they are properly inserted (whether manually in Acrobat Pro or in InDesign, etc.

Adobe Support confirmed that InDesign included the hyperlinks properly and confirmed that the issue in Acrobat is indeed a bug.

Mac OS Mojave. 10.14.5
InDesign 14.0.2
Acrobat Pro DC

Created document in InDesign with and without hyperlinks. Exported to PDF.

PDF with hyperlinks produced Tagged Annotations - Failed
PDF without hyperlinks did not show failure UNTIL I added the hyperlinks manually in Acrobat, then they failed as well

Tagged Annotations needs a "Fix" option AND needs to correctly recognize correct hyperlinks

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  • Liz Butler commented  ·   ·  Report

    I have the same problem, a document filled with hyperlinks that once passed the Accessibility Checker with no issue, now fails every hyperlink. I tried adding Accessibility information in Alt text behind all links as I found that suggestion as a work around, but it doesnt. So how do I get this passed?!!
    Any suggestions VERY welcome as clients do not understand the time it takes trying to resolve issues that seem to appear out of nowhere.

  • ScottHolliday commented  ·   ·  Report

    I'm glad I'm not alone! Is this a recent issue/bug with new versions? I haven't had this problem before. Word for Mac (latest version), Adobe Acrobat Pro DC. My Word doc has several URLs and several email addresses. All are properly tagged - <Link> -> <Link - OBJR> etc. - just as I have always tagged them. NOW, each hyperlink generates a "Tagged Annotations - Failed" alert in the Adobe Accessibility Check! Any thoughts? :) My client - a large California State Agency - requires all PDFs to be ADA-compliant before posting on their website. Help! :)

  • AB commented  ·   ·  Report

    I had the same problem, and found the reason. The link itself is not the problem. At that page, or page before/arter there is a isssue that somehow causes the link to corrupt. For example It can be a group of objects that are ancored nearby. In my file there was a textbox and a picture, that were a group, and the group was anchored to the text. I fixed it by ungrouping, and anchored the picture to picturetext, and inserting picturetext to the "textflow", Then the link at the next page was ok, when I saved it to interactive pdf.

  • SB commented  ·   ·  Report

    I have the same problem...and it always seems to be the last couple of URLs and/or email addresses (and linked text) in the document. Some of the URLs wrap more than one line and some don't. This is so frustrating! I can have hundreds of URLs in a document and all of them are ok except the last few. HELP!!!!I need to make a template for our contractor and I can't get it to work. The "fix" has to be in the InDesign file, not the resulting PDF, because we make numerous changes to the document and new new pddfs all the time. We don't have time to correct annotations each time..

  • ihateacrobat commented  ·   ·  Report

    Not resolved at all, Definitely a bug. Adobe devs just don't want to work.

  • Scott M commented  ·   ·  Report

    I have the same error and have not been able to find a solution. Please re-open this case. I have even followed official Adobe accessibility PDF guidelines, and none of those documents say anything about tagged annotations failing.
    Thank you

  • Anonymous commented  ·   ·  Report

    I am having the same issue and cannot resolve. Please help!

  • Eric Hilliard commented  ·   ·  Report

    This issue is certainly not resolved. I have a document with several hyperlinks, all of which are setup exactly the same way, with the same paragraph styles in InDesign, and exported as a tagged document using the articles panel to set reading order. Once exported to Acrobat and accessibility checker is ran, the last three links on the document come back as tagged annotations failed.