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Acrobat for Windows and Mac

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113 results found

  1. Acrobat Crashes with Multiple Monitors

    Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
    Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
    Expected result: Should not crash
    Observed result: Crashes consistently

    11 votes

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    10 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Please update you acrobat to the latest version on Mac and try to reproduce the scenario.

    Let us know if you still face this issue.
    Thanks!!

  2. Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. Hanging/crashing on saveas.

    Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. It is Hanging/Crashing on SaveAs and during editing.

    20 votes

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    7 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  3. Export measurement markup to excel incorrectly

    I use Acrobat Pro DC 2018.011.20040 version to do take-off quantity and when I export to csv file (use right click when you're in measure distance mode). It looks like all the numbers are shown incorrectly. Have anyone known how to fix or had the same problem? Cheers

    2 votes

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    Need Info  ·  7 comments  ·  Other  ·  Admin →
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  4. (Bug) Resizing windows stutters

    Resizing a window by dragging the lower right corner is very laggy. Often, the mouse pointer is halfway across the width of the window before the window starts to resize. It then jumps repeatedly to catch up with the mouse as you resize the window.

    On a late 2016 MacBook Pro, Mojave, 16 GB ram,
    Acrobat DC Pro version 2019.008.20074

    6 votes

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    12 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.

    I would request you to kindly update to the latest available version of Adobe Acrobat DC using “Check for updates”

    Also please send a screen recording video of the issue that you are facing to us at ajain@adobe.com

    Thanks
    Ayush Jain

  5. Dropdown Find Window

    The dropdown "Find" window used to search documents for keywords is always a problem — it slows down scrolling to an annoyingly low level. Please put the "Find" window in the bar of the program interface to alleviate the scrolling problem.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Sorry to hear that you’re facing issues with Find tool. Could you please tell me more about the workflow that you’re performing while using the Find tool?

    Thanks
    Adobe Acrobat DC Team

  6. My Adobe Acrobat Pro DC constantly looses page content on open documents, requiring me to close the document.

    pdf documents not opening properly, with blank pages. It is worse if I try and scroll through the article soon after opening it. It will also loose text from the after a time not reading the document. This may be after the computer has been put to 'sleep' for a period (even a few minutes). It reports the error message 'Insufficient data for an image.' The new version is MUCH worse that previous versions. Please sort it out Adobe.

    24 votes

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    12 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  7. Pdfmaker Add in not working with Office 2019

    The Adobe PDFMaker Add In does not work in Office 2019. The add in appears on the Add In list but when checked, nothing happens. This needs to be active in Office 2019

    3 votes

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    Need Info  ·  3 comments  ·  Other  ·  Admin →
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  8. Unable to reactivate Embedded Indexes

    I followed this tutorial (https://helpx.adobe.com/be_fr/acrobat/kb/enable-embedded-index-to-search-pdf.html) to reactivate embedded index in acrobat pro dc 2015 15.006.30.464. When testing the modification, The indexing is not functional.
    Is there a solution of this problem ?

    Best Regards

    2 votes

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    3 comments  ·  Other  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    We are sorry that the solution did not fix the issue.

    Will it be possible for you to please share a sample PDF with us on which the issue can be reproduced?

    You can mail it on sagrover@adobe.com

    Regards,
    Sandeep Grover

  9. What happened to File-Save and File-Save As

    What happened to File-Save and File-Save As? Adobe Acrobate Pro DC updated itself and they're gone.

    10 votes

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    3 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  10. Icon Error

    The icon for Adobe Acrobat DC, is (for me) a blank piece of paper. This happens with no other Adobe apps but with Acrobat and it is really displeasing not knowing where to click in the task bar. Please fix it! :)

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  11. Bug: Text Disappears

    Text spontaneously disappears after leaving the page and scrolling back to it. The text fields still exists and some letters stay visible, but the other letters have disappeared.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  12. Acrobat DC crashes when saving PDF

    Acrobat DC (continuous release) crashes itself and Chrome and Edge whenever trying to "Save" or "Save as" a PDF downloaded.
    Also crashes itself when trying to save PDF from Outlook email attachment. This has been going on for several weeks.

    2 votes

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  13. [Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4

    [Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4

    1 vote

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  14. Bug - Searching for text causes the Adobe Acrobat Pro DC to close

    When I search for text in a PDF, the application begins to find instances of that text, then closes without warning or error messages.

    1 vote

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    Need Info  ·  0 comments  ·  Other  ·  Admin →
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  15. Bug: Reduced Size PDF Leads to Corruption

    We are a publisher which also publishes PDF version online. In trying to use the latest version (2019.008.20081) to save as reduced file size, the text becomes corrupted.

    2 votes

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    Need Info  ·  3 comments  ·  Other  ·  Admin →
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  16. Adobe Acrobat Pro DC BUG

    There is a bug in this software that does not allow you to save the document. A blank window pops up and nothing shows, i.e. where the file could be saved. Only after several attempts does the "save as" window fully show up. What is the solution for this bug?

    5 votes

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  17. Error Message: There was an error processing a page. There was a problem reading this document (109).

    I get this error message occasionally, and sometimes if I close the document and reopen, it loads fine. Other times, it just won't load. Any suggestions?

    2 votes

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  18. Adobe crashed my whole computer !!!

    I opened a document on Adobe on Mac and then it stopped responding right away. Then I tried to restart my computer or shut it down, it showed that because my ADOBE WOULD NOT let me!!?? I couldn't not open any pdf or restart my computer because of this. Please help!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  19. Problem with open any pdf im my pc

    My acrobat Dc, does not open the pdf even being as standard viewer. I already reinstalled, I noticed. only works after reboot pc. How to solve this problem?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

  20. Acrobat incorrectly adding links to text that contains the word 'news:'

    Hi, I have been making PDFs from InDesign CC 2019 running on Mac OS High Sierra. When opening the PDFs in Acrobat Pro DC, it's creating broken links from text that does not look like a URL and where no links have been specified. I think it's the 'Create Links from URLs' feature in Acrobat preferences trying to be helpful but failing miserably. This seems to affect text that uses a colon : but I can't ask my client not to use colons in their copy just because Acrobat is incorrectly reading it as a URL. My client is asking…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

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