113 results found

1. Can't save a simple change without having to 'save as' and rename the document

   If you go into a saved document and change something you cannot save it you have to save it as a completely separate document. i.e. I edit one line to be italicized and hit save and I get a pop up error that states, "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.

   1) I am the only user
   2) I created the .pdf document yesterday and did NOT make it read-only.

   35 votes

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2. will not save or save as anything

   if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.

   9 votes

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
   Also are you facing this issue with a particular document or this is a generic issue.

3. Acrobat DC not opening pdf files on Mac

   Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you.
   Kindly share with us your machine details(mac version)
   Also please provide us some sample files on which you are facing this issue

4. I can't email a PDF file directly from documents-just started recently. Have always been able to do so.

   I can't email a PDF file directly from documents-just started recently. Have always been able to do so.

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   Need Info  ·  Amboo Srivastava responded

   Please also specify the Acrobat version you are using where this issue is occurring. You will find the version info in Help→About Adobe Acrobat.

5. Freeze Issue When Zooming with Scroll Wheel

   When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try to zoom with the wheel out to where the page is fit in the window. Once it reaches that level it will freeze. No idea how to solve this other than switch to something like Revu and completely give up Acrobat.

   When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try… more

   3 votes

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you.
   Kindly share with us your machine details and Acrobat version.
   Also please provide us some sample files on which you are facing this issue

6. crashed

   Acrobat just crashed due to file size, and could not be recovered, just lost everything.

   5 votes

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
   Also are you facing this issue with a particular document or this is a generic issue.

7. Have a download button which facilitated a download to the customer's computer instead of just getting the page address

   Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded

   6 votes

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   Need Info  ·  Bilal Ansari responded

   Could you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?

8. When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?

   Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

   Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

   Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows — a size that displays PSD thumbnails perfectly.

   Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

   Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

   Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows… more

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   3 votes

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you.
   We tried the scenario and it is working fine at our end.

   Kindly share with us the acrobat version that you are using.

9. froze up and lost a very important document i was working on
   2 votes

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   Need Info  ·  digvijay singh bisht responded

   Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
   Also are you facing this issue with a particular document.

10. Stack crash when using Advanced Search on Windows 7

    When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP” or “Acrobat(n).DMP” if there are other Acrobat dumps exist.

    Please follow the steps to share the crash logs using Adobe send – https://cloud.acrobat.com/send
    – Open this link.
    – Click on “Select files to Send”.
    – Click link “Choose file from my computer” and select the file
    – Click on “Add Files”, if you have more files to add.
    – Click on Create Link.
    – Share this link with us.

    For getting the version of the application (Adobe Acrobat/Reader DC)
    1. Open the Adobe Acrobat/Reader DC application in your machine.
    2. Click on the ‘Help’ menu in the application.
    3. Click on ‘About Adobe Acrobat/Reader DC…’.

    Thanks,
    Adobe Acrobat DC Team

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP… more

11. Windows Acrobat XI save as problem

    In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    • 

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    3 votes

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    Need Info  ·  amukherj responded

    Sorry to hear your problem.
    Unfortunately, Acrobat XI is no longer a supported version.
    Try out the latest, Acrobat DC. If the issue persists, let us know.
    You can get Acrobat DC here:
    https://acrobat.adobe.com/us/en/free-trial-download.html

12. Acrobat quit unexpectively

    With Mac os High Sierra Acrobat often quit unexpectively. Sometimes its quite impossible to check a pdf.

    3 votes

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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

13. Pages flickering

    When viewing pages, they often flicker, as if they are redrawn infinitely.

    • 

    8 votes

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14. PDF pages simply go blank after 60+ mins

    I have users that are experiencing the above described issue. They open up a single PDF, or multiple PDFs, and if they are left open for 60 mins or longer, all pages in the PDFs go blank.

    Acrobat DC Pro (2015.006.30355), Windows 10, Microsoft Surface.
    We are expecting the PDF pages to be available the entire time the PDF is open.
    We've observed that it happens with multiple PDFs and requires the user to close all PDFs and reopen to resolve.

    3 votes

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    Need Info  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

    Could you pls. share how are the PDFs being accessed? Are these kept on a network folder or shared (mapped n/w) drive? Or are you accessing them through a Citrix server or RDP?

15. Mismatch between splitted file names and bookmark names

    After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

16. Crash when compressing PDF

    XI Pro crashes when you try to save as compressed PDF

    2 votes

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

    or this is a generic issue.
    Also can you please share with us some sample files

17. Bug: Save as not working: "The File may be read-only, or another user may have it open.

    Unable to "save-as," export, or e-sign a PDF document.

    Error message when trying to export as another PDF file type, or as another PDF with normal "save as":

    "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

    I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.

    6 votes

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18. I’m just writing about website I tried many times to get into live chat but I can’t why I don’t know and my is not fixed yet.

    Stupid website

    1 vote

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    Need Info  ·  Pratyush Dhoundiyal responded

    I am sorry for the inconvenience you faced. Can you elaborate on the issues you are facing with Acrobat DC and allow us to help you here.

19. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes

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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

20. bug report - Text format changes after saving as reduced file size

    When trying to save file at a reduced file size I found that the text formatting was completely changed

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.