PDF pages simply go blank after 60+ mins
I have users that are experiencing the above described issue. They open up a single PDF, or multiple PDFs, and if they are left open for 60 mins or longer, all pages in the PDFs go blank.
Acrobat DC Pro (2015.006.30355), Windows 10, Microsoft Surface.
We are expecting the PDF pages to be available the entire time the PDF is open.
We've observed that it happens with multiple PDFs and requires the user to close all PDFs and reopen to resolve.
Could you pls. share how are the PDFs being accessed? Are these kept on a network folder or shared (mapped n/w) drive? Or are you accessing them through a Citrix server or RDP?
Kausik Chakraborty commented
I have the same issue. Some of the pdfs are kept in shared drive (google or equivalent) and some of them are on local disk. Apparently there is no pattern. One of the tabs that has a file opened from the same folder is still fine, while the other is blank!
PDFs are accessed locally, a mapped network drive, and from some web based DMS. Not using Citrix or RDP.
AdminPratyush Dhoundiyal (Admin, Adobe) commented
We are looking into the problem. Thanks for reporting.