415 results found

1. Awful Adobe Update

   The latest update does not contain the same features as previously. We need the sender to be able to redirect the person who needs to sign and also send reminders, why is this not available?!

   8 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. Your EchoSign "improvement" suck

   I want ONE Page where I can manage my signature process. On that page, I can add documents (even if a pop-up window needs to be used for data entry) and manage the entire document process. Your current navigation is absolutely the worst imaginable. Go to one page (or app) to upload a document for signature, another one to check it's status, a third to sign, it's insane. You guys have FUBAR'd EchoSign completely. Whoever manages the DC product line needs to be fired. Today.

   3 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. Unable to load Adobe Sign

   Since the new interface came online I am constantly having issues with "Adobe Sign is not available at this time" when trying to view sent files as well as trying to send new agreements for people to sign. This is very frustrating.

   7 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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4. New Adobe Sign Interface

   Not a fan of the new integration of Adobe Sign into the Document Cloud. The manage portion of Adobe Sign was a great way to quickly see who the document was sent to. I should not have to click on a document and wait for it to load in order to see who it has been sent to. It is a huge waste of time. Please make an option to revert back to the old version of Adobe Sign, or creat an option or setting to add more columns of information in the Sign Agreements page. We love using Adobe Sign, but not if it is going to take this much time.

   Not a fan of the new integration of Adobe Sign into the Document Cloud. The manage portion of Adobe Sign was a great way to quickly see who the document was sent to. I should not have to click on a document and wait for it to load in order to see who it has been sent to. It is a huge waste of time. Please make an option to revert back to the old version of Adobe Sign, or creat an option or setting to add more columns of information in the Sign Agreements page. We love using Adobe… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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5. I hate this update

   This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was sent to. It no longer shows me who the agreement was sent to in the dashboard. I'm so displeased with this update.

   This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was… more

   10 votes

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6. Adobe Sign Update is appalling

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
   99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
   This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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7. Lacking old features in new Adobe Sign

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status.… more

   9 votes

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8. this SUCKS

   fire whoever approved this update.

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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9. Change back Adobe Sign

   Please change Adobe sign back. It was easy to see who had signed documents and who hadn't. This new set-up, you have to click into each individual agreement to see who it was sent to.

   The same with reminders and notes - having to open each individual agreement to send them is wasting time.

   My template has also disappeared. I have made a new one, but now takes extra steps to send.

   Super inconvenient and inefficient. Please fix.

   9 votes

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10. Need more customer information on the screen

    Up to this morning I was able to sign into Adobe Sign and see a list of documents sent that haven't been signed yet, as well as those that were waiting for me to sign and also old documents that have already been signed. Now I'm unable to see any of those things.
    Using the link https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FEchoSign2%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&client_id=EchoSign2&scope=openid%2CAdobeID%2Cadditional_info.account_type%2Cskybox%2Cupdate_profile.first_name%2Cupdate_profile.last_name&display=web_v2&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FEchoSign2%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443%26response_type%3Dcode&relay=c233e027-b08c-4797-965e-b4ecf8ad5518&locale=en&flow_type=code&dc=false&eu=false&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2FEchoSign2%3Fclient_redirect%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&ctx_id=adobe_document_cloud&idp_flow_type=login
    takes me to https://documentcloud.adobe.com/link/home/
    I see that I can filter, waiting for others, etc., but it doesn't give me enough information to quickly see who the recipient is which is very helpful when looking over the results

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    7 votes

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    Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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11. uploading a PDF shouldnt take 15 minutes

    Id like refund.

    5 votes

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    3 comments  ·  Combine files  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    We identified and corrected an issue that was affecting uploads of large files.

12. download doc link

    download document link

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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13. I'm unsatisfied with the Microsoft version of this app, as it doesn't allow me to anotate my texts

    The adobe acrobat reader doesn't allow to annotate pdf texts in Microsoft computer, as the app for android phones allows.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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14. Can't Extract a single page from document with over 200 pages

    How do you extract a single page from a PDF that has over 200 pages? It appears that there is a limit per PDF document that you can upload to the cloud.

    1 vote

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    0 comments  ·  Organize Pages  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    You can extract pages from a PDF file using Acrobat on the desktop. You can find more information about those capabilities on this page – https://acrobat.adobe.com/us/en/acrobat/how-to/split-pdf-pages.html

    If you already have a Document Cloud subscription, you can download and install Acrobat from this link: documentcloud.adobe.com/link/appcenter

15. Delete option

    Can I delete documents?

    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    Yes, you can delete files by hovering over a file in the file list and checking the box on the left side. Then choose Delete from the pane on the right. See this page for more information – https://helpx.adobe.com/document-cloud/help/files.html#manage_files

16. can't able to download Adobe app

    Sir,
    Can't able to download the Adobe app on my PC.
    My e mail ID is also verified. Please send me a link for it -If you can.
    My email 🆔 is -ravithakore@outlook.com
    THANKS.

    2 votes

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17. Send for Signature unavailable

    The send for signature option in my Document Cloud continues to simply not work (the screen is brief, but it appears to say that "it is not available at this time") I send out several contracts a week, and I have had this problem at all hours of the day. It has been a drain on my productivity and is costing me clients. I love this product, but I need it to work properly.

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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18. Thanks for putting the bread crumbs back!

    Thanks for putting the bread crumbs back!

    1 vote

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    Resolved  ·  0 comments  ·  Share files  ·  Delete…  ·  Admin →
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19. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    8 votes

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20. evert System Upgrade

    Hi Dean - I prefer the full review on one page.

    What was the reason for the change – specific functionality benefits?
    Because currently there are none from my viewpoint.

    Thanks!
    Andrea
    Accounting
    O: 503.912.6791

    8 votes

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