411 results found

1. Adobe Sign Update is appalling

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
   99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
   This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. Lacking old features in new Adobe Sign

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status.… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. this SUCKS

   fire whoever approved this update.

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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4. Change back Adobe Sign

   Please change Adobe sign back. It was easy to see who had signed documents and who hadn't. This new set-up, you have to click into each individual agreement to see who it was sent to.

   The same with reminders and notes - having to open each individual agreement to send them is wasting time.

   My template has also disappeared. I have made a new one, but now takes extra steps to send.

   Super inconvenient and inefficient. Please fix.

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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5. Need more customer information on the screen

   Up to this morning I was able to sign into Adobe Sign and see a list of documents sent that haven't been signed yet, as well as those that were waiting for me to sign and also old documents that have already been signed. Now I'm unable to see any of those things.
   Using the link https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FEchoSign2%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&client_id=EchoSign2&scope=openid%2CAdobeID%2Cadditional_info.account_type%2Cskybox%2Cupdate_profile.first_name%2Cupdate_profile.last_name&display=web_v2&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FEchoSign2%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443%26response_type%3Dcode&relay=c233e027-b08c-4797-965e-b4ecf8ad5518&locale=en&flow_type=code&dc=false&eu=false&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2FEchoSign2%3Fclient_redirect%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&ctx_id=adobe_document_cloud&idp_flow_type=login
   takes me to https://documentcloud.adobe.com/link/home/
   I see that I can filter, waiting for others, etc., but it doesn't give me enough information to quickly see who the recipient is which is very helpful when looking over the results

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   7 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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6. uploading a PDF shouldnt take 15 minutes

   Id like refund.

   5 votes

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   3 comments  ·  Combine files  ·  Delete…  ·  Admin →
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   Resolved  ·  cfrench responded

   We identified and corrected an issue that was affecting uploads of large files.

7. download doc link

   download document link

   1 vote

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   Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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8. I'm unsatisfied with the Microsoft version of this app, as it doesn't allow me to anotate my texts

   The adobe acrobat reader doesn't allow to annotate pdf texts in Microsoft computer, as the app for android phones allows.

   1 vote

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   Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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9. Can't Extract a single page from document with over 200 pages

   How do you extract a single page from a PDF that has over 200 pages? It appears that there is a limit per PDF document that you can upload to the cloud.

   1 vote

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   0 comments  ·  Organize Pages  ·  Delete…  ·  Admin →
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   Resolved  ·  cfrench responded

   You can extract pages from a PDF file using Acrobat on the desktop. You can find more information about those capabilities on this page – https://acrobat.adobe.com/us/en/acrobat/how-to/split-pdf-pages.html

   If you already have a Document Cloud subscription, you can download and install Acrobat from this link: documentcloud.adobe.com/link/appcenter

10. Delete option

    Can I delete documents?

    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    Yes, you can delete files by hovering over a file in the file list and checking the box on the left side. Then choose Delete from the pane on the right. See this page for more information – https://helpx.adobe.com/document-cloud/help/files.html#manage_files

11. can't able to download Adobe app

    Sir,
    Can't able to download the Adobe app on my PC.
    My e mail ID is also verified. Please send me a link for it -If you can.
    My email 🆔 is -ravithakore@outlook.com
    THANKS.

    2 votes

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12. Send for Signature unavailable

    The send for signature option in my Document Cloud continues to simply not work (the screen is brief, but it appears to say that "it is not available at this time") I send out several contracts a week, and I have had this problem at all hours of the day. It has been a drain on my productivity and is costing me clients. I love this product, but I need it to work properly.

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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13. Thanks for putting the bread crumbs back!

    Thanks for putting the bread crumbs back!

    1 vote

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    Resolved  ·  0 comments  ·  Share files  ·  Delete…  ·  Admin →
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14. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was sent to. It no longer shows me who the agreement was sent to in the dashboard. I'm so displeased with this update.

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was… more

    9 votes

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15. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    8 votes

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16. evert System Upgrade

    Hi Dean - I prefer the full review on one page.

    What was the reason for the change – specific functionality benefits?
    Because currently there are none from my viewpoint.

    Thanks!
    Andrea
    Accounting
    O: 503.912.6791

    8 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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17. Horrible new design!

    This new website is horrible! I can't even send out reminders anymore. I can't believe this went out without notice and I can't switch back.

    7 votes

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18. Issues with Adobe Sign

    Online Document cloud is ridiculously slow loading.

    • Way too many loading errors. it makes using the platform Extremely FRUSTRATING!

    -Adobe Sign doesn't even load sometimes which ******* me off because I can't get the work done that I need to do.

    Please for the love of God fix this ****!

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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19. Allow more than 1000 characters in the message

    The new interface impedes my work-flow and still doesn't allow more than 1000 characters in the message. :-(

    1 vote

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    Resolved  ·  cfrench responded

    We’ve increased the comment size limit to 2,500 characters. Let us know if you find files that reach that limit.

20. Signature of Documents

    Hi. If I sign my document and send it to another for signing as well, the recipient is unable to sign back as I have already signed the PDF. How can this be resolved so that two signatures can be added a single PDF document? Kind regards, Nindi Kaur, Contracts Administrator, ICC Managed Services. Tel: 01937 299322.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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