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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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Acrobat Web

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643 results found

  1. Decent grader tool. The eraser didn't always work and some of the information didn't save when downloaded, so I had to rely on screenshots.

    I think if you leave the document for a while, the changes you make when you return are not saved, and if you refresh, you will lose everything. I ended up having to take a couple screenshots to add to the download because a couple pages of marking would not download/save.

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sara-Jane,

    Thank you for contacting us. Can you please provide us with the following information to assist you better. 

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  2. Request signatures not loading

    Hello!
    Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
    Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

    Thanks for your help…

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  3. Kündigung meines heute abgeschlossenen Probeabos

    Bitte um Kündigung des heute heruntergeladenen Probe- und Pro-Abo‘s. Es lässt sich nicht aufs iPad installieren und auf dem Desktop habe ich es schon. Besten Dank.

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mark,


    Thanks for reach out to us. For iPad, you should be able to use acrobat.adobe.com on your browser or acrobat app from app store. Please let us know if this suffice your need otherwise, we would be happy to assist you on cancellation.


    Regards,

    Acrobat web team

  4. JPG not supported for conversion to PDF

    I uploaded my .jpg file to "Convert JPG to PDF", but it says format is not supported for conversion

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mary,


    Thanks for reaching out and apology for any inconvenience caused. If possible, please share jpg file with us to further investigate the issue.


    Regards,

    Acrobat web team

  5. Fix it!!

    You seem to have changed my plan so I can't send files the way I did in the past. You no longer allow a file to be sent to me or create a link for download

    1 vote

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    0 comments  ·  Share files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for contacting us. Can you please provide us with the following information to assist you better.

     1. Are you facing this error for all type of files?

    2. Is it possible to share the steps you are trying to share this file?

    Regards,
    Harshpreet

  6. Feature request attaching files

    Tell me the reason why I'm not able to attach files to my PDF instead of just greying out the button. Give me the reason why! This software is frustrating.

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mike,


    Thanks for reaching out to us and apology for any inconvenience caused. Can you please a screenshot with us to understand the issue?


    Regards,

    Acrobat web team

  7. Need more than one convert to excel try

    I am on the free plan because I am simply evaluating the app's features to determine if it will do what our company needs. However, when I am allowed only one try at a feature, like convert to excel, that is not enough for me to evaluate our different types of layouts.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Randy,


    Thanks for reaching out. You can start 7 day trial using Upgrade Now option at top banner. It will not charge for initial 7 days and you can cancel the subscription if the product dont suffice your need.


    Regards,

    Acrobat web team

  8. digital signature and certificates not usable in adobe sign

    I donot understand inspite of being able to create a digital signature and even 3rd party digital signatures, why is it not possible to use them in adobe sign , it is a very weak proposition when the very purpose of the digitization of signatures is defeated by the platform that was created for it....it is down right silly

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  9. Schriften werden nicht konvertiert

    Fehler beseitigen:
    Beim Konvertiere werden Schriften zerstört und unlesbar

    z.B. Helvetica Neue UltraLight

    https://acrobat.adobe.com/link/file/?x_api_client_id=adobe_com&x_api_client_location=compress_pdf&uri=urn%3Aaaid%3Asc%3AUS%3A3f805864-7597-48ae-912e-f663f65a96d4

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Peter,


    Thanks for reaching out to us and apology for any inconvenience caused. In order to investigate further, could you please provide more info like file or what exactly workflow you are running?


    Regards,

    Acrobat web team

  10. acrobat useless to us now.....

    Why am I paying money for a program that offers all sorts of editing but can't do the simplest of tasks which is to rotate a pdf to be able to fill in signature and other fields. Our business purchased this program specifically to be able to sign an edit pdfs and now it is useless to us!!!

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  11. You suck

    I uploaded a PDF to sign, but when I get in here you display a message: "This document cannot be edited". But you do not explain why. It's a PDF and I need to sign it. I thought I would give you another chance before I discontinue this lousy service but you continue to disappoint. I refuse to continue this service when it never works for me and any other edit feature you want more money for. I will resort to the old fashion print and sign before I give you any more money.

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  12. 圧縮中のエラー

    最近、圧縮中のエラーが多すぎます。

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    Thanks for reaching out and apology fir any inconvenience caused. Could you please share the file with us which is causing error while compressing?


    Regards,

    Acrobat Web team

  13. Acrobat Documents Online UI

    Online Adobe Acrobat Documents. Good improvements, but convoluted. How come I can't delete with an icon DIRECTLY visible? Why when making a edit of an Adobe Scan PDF does it save it in 'Your Documents'??? I don't want more DUPLICATES. Can be stressful when getting work DONE.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Gary,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only?

    2) Could you please share the workflow in which you are facing the issue.

    Regards,

    Harshpreet

  14. I do not ******* understand

    I do not ******* understand this software

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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  15. Verify digital signature on the app through mobile

    Cannot verify digital signature on app through iPad or mobile phone.

    1 vote

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    1 comment  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Sharon,

    Are you still facing the issue? Could you please more details so we can follow up?

    Thanks,

    Adobe Sign Team

  16. adobe popup is annoying

    the Adobe home screen pops up every time I open a PDF. Signing in does not help. How can I stop this? It is extremely annoying!

    2 votes

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? If possible, Kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the PDF file.

    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  17. Your updates have ruined Adobe.

    Stop requiring multiple sign-ins and ridiculous, unnecessary "security" theater.

    1 vote

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  18. Adobe crashes online and on desktop repeatedly freezing, closing, issues.

    Adobe online account and desktop account keeps crashing. I've done everything I needed to do to uninstall restart clean and fix it. Paying for pro DC and nothing works online or on desktop application.

    1 vote

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Elizabeth,


    Thanks for reaching out and apology for any inconvenience caused. Please let us know what issues you are facing accessing acrobat web.


    Regards,

    Acrobat web team 

  19. Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead

    I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!

    2 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Michael,

    Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?

    Thanks,

    Adobe Sign Team

  20. Time waste

    Really f u. I spent hour filling a form, when I press save, it went to login, and I lost the data. what a ****** UX. You wasted my f time.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Hassan, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the saving issue ?

    Regards,

    Harshpreet

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