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Lost all templates & horrible user interface.

All my templates are gone since the upgrade. I had spent HOURS creating these. How can I get them back without recreating all of them? This is extremely frustrating.

Also, the new user interface is extremely difficult to navigate. Ex: If I'd like to find a document I've shared, it doesn't show me who it was sent to. I need to click on individual ones until I find the document sent to the right person. Please advise.

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Natalie Cloutier shared this idea  ·   ·  Report…  ·  Admin →
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  • Dean Harmon commented  ·   ·  Report

    Hi Natalie,

    Rest assured that your templates are *not* gone. As Ekta stated, the "For Signature" screen would let you see them by switching to "Sign Templates" from "Sign Agreements". In addition, as of a few hours ago we added the ability to use the Adobe Sign Manage page from the For Signature screen as well. Using both of these you should be able to use your templates that you so painstakingly created.

  • Yatin Batra commented  ·   ·  Report

    Hello Natalie,

    In case of Library templates not showing up, you can use the library templates from the Send JS page by adding the template to the list of documents.

    We appreciate all the feedback in this forum, it was through this forum that the idea to integrate our services was incubated and developed. And while we don’t always get it perfect out of the gate, we do appreciate the feedback and hope you will continue to help us improve our products and services.

    With that said, this new release gave us the opportunity to step back and look at all the document related activities that our customers are performing - e-signing, reviewing and sharing documents. We have redesigned the new Document Cloud user interface to deliver a single web destination for managing all these document related activities. Moreover the same interface and experiences are also available from Adobe Acrobat DC and Acrobat Reader Mobile to allow you to access your documents and activities from any screen.

    All the Adobe Sign functionality that you are used to is still available within this new unified user experience and all of your data is also still accessible from the new User experience. We do acknowledge that any change is difficult but rest assured that the change was made with an eye towards providing more functionality to you for your document needs in the future and surfacing more of your document activities front-and-center in the UI, capabilities that you already have access to.

    Once again we appreciate all the feedback and hope that your will join us in this journey that we have embarked on to provide you with the next generation experiences around documents.

    Please refer the following link to get further details on how to manage and track your documents in the Document Cloud web application: https://helpx.adobe.com/document-cloud/help/send-for-signature.html

    Regards,
    Yatin Batra | Adobe

  • Ekta Vaswani commented  ·   ·  Report

    Try clicking on 'For Signature' tab on LHS. This will display a list of documents. Look for a 'Sign Agreements' dropdown on the top. Change it to 'Sign Templates'. May show your templates. Let me know if this helps.