I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
1:50 PM
Adobe Customer Care Virtual Assistant
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
Adobe Customer Care Virtual Assistant
You need help using Sign or troubleshooting an issue. Is that right?
Yes
No
Yes
Adobe Customer Care Virtual Assistant
I want to make sure I understand clearly. Which of these categories best describes your issue?
How to sign email outlook
Send for Signature not working (no email in inbox)
Why is adobe sign unable to resolve to any email domain
Something else
Something else
Adobe Customer Care Virtual Assistant
Would you like to chat with an agent?
Yes, chat with an agent
No
Yes, chat with an agent
Adobe Customer Care Virtual Assistant
Ok. Connecting you to an agent who can help.
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We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
You are now connected to Puja, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Puja
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
lilian.mok@moneyhero.com.hk
Puja
Thank you for your patience. Could you please elaborate your query so that I can assist you in a better way?
I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
Puja
Thank you for the information. Could you please sign in into https://secure.echosign.com/public/login and check if you are able to request signatures from there?
I send the same one E-sign request to 2 Emails (Gmail & Hotmail). Very sure email addresses are acurrate.

But only Gmail received.
Puja
Thank you for the information. Please try the above step and let me know if it works for you.
It asks me to login again
After I login, it goes to the home page
Please don't test my patience. No play to play with you
Puja
I understand your concern. But it should go to the home page and then you need to check if you are able to Request Signature so that we can go ahead with the other step.
I can request
My signer got my requests, only Hotmail sometimes failed. I used my personal Hotmail to try
Puja
Okay, thank you for checking that. May I please know if this went to your hotmail account?
I tested 5 requests, only 2 received
Only happens to SaaS version
Puja
Thank you for checking that. Please allow me a moment to look this up from my resources.
Thank you for your patience. Could you please check if there is some sort of restrictions on your Hotmail account which is restricting the files to be received?
no
I have said I received 2 requests out of 5 requests.
That means Adobe can go through Hotmail, but not all the time.
I send the same document, same recipients.
on https://acrobat.adobe.com/link/home/
Puja
Thank you for the information. It looks like I'm going need more time to research here. I will let you know over the email about the further steps. Does this work for you?
Yes
Puja
Thank you for understanding. I will send you an email in a few hours.
It seems DocuSign works better!!!!
You better improve this
Please let your management know
Puja
I understand your concern. Please allow me a few hours to look into this and I will surely make my backend team know about this too.
Never experience this on DocuSign SaaS.
How can adobe waste my time on this? I have to tested times to ensure this????
Please ask your technical to test sending E-sign requests to Hotmail.
I waited and E-sign requested sent from Adobe SaaD never sent through.
NOT in junk mail box. Nothing.
Puja
I understand your concern and we will work on it. We needed to test to see if it is a temporary error. Please allow me a few hours to research about this and then I will let you know over the email.
How can I follow up? What is your name and case reference number?
Puja
For reference your case number is ADB-24240196-V4F4. We will be following up over the email and you can chat back with us too and we will assist you with it.
Thank you for contacting Adobe.