Template bugs
I have 2 separate issues with templates for esigning.
1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
i have been through this with customer support and I have re-created the template multiple times deleting the original template, cleared my history/logged in through edge, chrome, and incognito mode and it happens every time
2- another template that I have been using for a while has 2 pages that need to be signed. I've checked and each time it shows these two pages as needing signatures, however when I get the signed paperwork it only shows a signature on the last page.
brendan finn
shared this idea
Hi Brendan,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team