1071 results found

1. Very, very disappointed

   Have 3 year subscription to Adobe Acrobat DC. Very disappointed. Unable to convert web pages to PDF. When printing web to Adobe PDF, prints uneditable images. OCR scans are negligible. When opening browsers, prompted to sign in when already signed in via the desktop version. And even after signing in via a browser, I'm still prompted to try trials for features I already have! Help is not helpful at all. Hardly anything works! WHAT IS THIS!!

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2. Difficult to find the installer if user wants to reinstall

   For licensed users, when they need to reinstall the product. They sign in to Adobe and they get lost. There is no apparent link or page showing the product installer they can download upon logging in. It is very inconvenient to scroll through the page and go to another link or section to find the installer. This should be easy to get to. It is sometimes very frustrating.

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3. Initial user sign-in not intuitive and too many choices.

   The initial new user sign-in for company user is not intuitive. User's license is obviously a company license, it shouldn't let user choose if it's a personal or company account. Yesterday, a new user sign-in setup her password, and below that she can choose which country. As our company is based in Norway, the country should remain Norway but user chose her home country. She was not able to access the license. Can these please be rectified?

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4. incorrect of all document

   يوجد خطأ بالملفات التي تحت الاجراء وهناك تكرار بالملفات المكتملة

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5. Small Subscription Plan for once in a while users for personal use

   I am not professional, I only need to use few tools of pdf like reduce size etc for personal use that too once or twice a year.

   Example use-case:
   * Filling up for medicalim, so create pdf of images and reduce and send.

   I could have easily spent 50Rs for this one time activity, like 50Rs for reduce files with limit of 50 or 70 files for few days(3-7).

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6. Cancel plan not found on website and no one answers the telephone

   I am not using this plan enough to justify this monthly fee.
   I was not able to find how to cancel my plan online.
   I was not able to reach anyone at the phone number listed on this monthly charge.
   
   PLEASE stop charging my Credit card for this monthly plan.

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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Donna,

   Glad to hear that you are able to get the resolution here.

   Thanks,
   Shweta

7. Use/change colours like in Illustrator/Photoshop

   As a student, working with PDFs usually involves many annotations & colours. The current UI for colours is quite clumsy:

   (1) The default colour palette has very limited options & can't be customised.

   (3) To use a colour outside of the default colour palette, the quickest way is to use the Properties Bar > other colour... > choose custom colour > (add to custom colours for "easier" access later) > OK.
   This takes at least 4 clicks every time I want to use colours of my own preference, not including my opacity preferences.

   (4) After using a custom colour & opacity, if I don't right click > make current properties default, the colour automatically changes to the last colour I used from the default palette. So I need to do this for every custom colour I use.

   ---

   Suggestions:

   (1) Use a colour panel similar to the ones in Illustrator & Photoshop. I look at all the available colours at one glance; & customise a colour once, then use it by clicking it once.

   (2) Save favourite palettes locally / to Creative Cloud so we don't have to customise it all over again next time.

   (3) Allow us to choose (as a global user preference, not every time when we want to) whether we want to continue using the last used colour & opacity (default or custom), & whether we want this behaviour when switching to another tool.

   As a student, working with PDFs usually involves many annotations & colours. The current UI for colours is quite clumsy:

   (1) The default colour palette has very limited options & can't be customised.

   (3) To use a colour outside of the default colour palette, the quickest way is to use the Properties Bar > other colour... > choose custom colour > (add to custom colours for "easier" access later) > OK.
   This takes at least 4 clicks every time I want to use colours of my own preference, not including my opacity preferences.

   (4) After using a custom colour &… more

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8. Adobe Acrobat DC is Terrible

   I have had the same problem repeatedly over the last month. While working the Adobe DC stops working. It takes an extremely long tome for customer service to help. I was being helped and now its been over an hour and three customer service agents later. I am still having the issue. Installing uninstalling. modifying. This is a terrible service

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9. Perfectly **** experience

   This product experience is as **** as it gets so I guess you can't improve on that. **** perfected, well done!

   2 votes

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10. User profile default selection please, not "automatic"

    Instead of giving me an option to have Adobe automatically select which profile to log me into, please allow me set which profile I ALWAYS want to log into, and then allow me to change profiles after logging in if needed. The "automatic selection" is choosing my unlicensed personal profile fairly frequently, and it's really annoying. I'm giving instructions to our entire organization for how to disable the automatic profile selection.

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11. Button in Adobe DC Pro is not working. There is no error message prompt when button is pressed.

    Button in Adobe DC Pro is not working, there is no error message prompt when button is pressed, when attempted to create on new electronic forms. Please help.

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12. Adobe Account Access app

    I want Adobe Account Access app on Mac. There are no reasons supporting only iPhone and iPad and not supporting Mac.

    4 votes

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13. Online tool to check and fix PDF accessibility

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools, or automatically prompt on upload (more below).
    3. Checks and automatically fixes what it can.
    4. "Tasks" dashboard highlights number of issues fixed automatically in green, list expands on click.
    5. "Tasks" dashboard lists tasks needing manual fixing, highlighted red (e.g. doc title, language, untagged elements, reading order).
    6. Lists items needing manual verifying (e.g. colour contrast)
    7. Checked-off items turn green.
    8. "Download PDF" button is yellow until all issues are fixed.
    9. "Download PDF" pop-up warns about unfixed issues, and those that that have to be verified by a human.

    ---

    Tagging process:

    1. Untagged elements are highlighted with red overlays on a preview.
    2. Click a red overlay (or drag a box to group several elements) to open the side "Properties" menu.
    3. Set the tag from a single dropdown menu (or mark as "Ignored").
    4. In properties: Add Alt text, if applicable.
    5. In properties: Tag tables and lists visually, via a simple visual interface.
    6. Tagged elements are added to a list in the "Reading Order" tab.

    ---

    Reading Order process:

    1. Open "Reading Order" tab.
    2. Filter by tag (e.g. H1, body, artifact...), or text search.
    3. Tags are arranged in a list, separated by page.
    4. Drag and drop list items to rearrange reading order.
    5. List items can be ticked, for bulk actions.
    6. Tags can be expanded to view their contents (child elements).
    7. Tags or child elements can be deleted, marked as "Ignore", or grouped under a new tag.

    ---

    Additional features not available in PAVE example:

    1. Filter Reading Order list by "Ignored/Artifact" or separate tab (to find elements mistakenly marked as "Ignored").
    2. Toggle to highlight "Ignored/Artifact"elements, with its own colour (e.g. yellow).
    3. Ability to "Undo" adding tags and rearranging reading order.

    ---

    NORMALISE ACCESSIBILITY: – check automatically on upload, with an unintrusive alert:

    1. "We found *** accessibility issues in this PDF. Would you like to fix them?"
    2. Options: "Yes" / "No, this is a print file" / "More information"
    3. If yes > opens tool
    4. If no > hides alert, and stops showing alerts for that file.
    5. If "More info" > displays something like: "Whether this PDF is distributed via your website, or within your business, these issues many limit your potential audience reach, and may expose you to to legal action, depending on local laws."

    Also provide an option to turn the automatic checker on or off.

    ---

    WHY IT IS NEEDED:

    Accessibility is everyone's responsibility. In many countries, WCAG and PDF/UA compliance is a legal requirement.

    There is a lack of tools that are free, easy to use, and widely-available on all platforms. I've been actively looking for a tool like PAVE for years, and have only recently come across it.

    Adobe is an industry leader in content creation.

    Acrobat's online document cloud is in a unique position to provide a fast and user-friendly way to make accessibility mainstream, and put a spotlight on the conversation.

    Meanwhile, Acrobat Deskop's comprehensive accessibility tools can remain for experts and power-users, for inevitable edge cases.

    ---

    Available third-party tools either:
    - Hide in obscurity, found only by those that actively look for them;
    - Remain locked behind prohibitively expensive subscription fees; or
    - Require a steep learning curve to learn.

    These are huge barriers to accessibility becoming an easy, normal and everyday part of creating digital documents.

    ---

    Acrobat desktop has a powerful and comprehensive suite of accessibility tools. But even with the Accessibility wizard, Acrobat's accessibility tools are tedious to use, difficult and time-consuming to learn, and often unforgiving of mistakes.

    Any steps not doable pre-emptively in InDesign or Word are intimidating and convoluted for beginners to fix.

    • Many clients and stakeholders don't want to pay for the extra time accessibility steps currently take.
    • Many businesses don't have the time or resources to teach Acrobat's accessibility tools to all their staff, pay subscriptions for expensive third-party tools, or hire external contractors.
    • Many freelancers don't have time or resources either.

    This learning curve dumps the burden for making everyone else's documents accessible, on the few staff and contractors that already understand its value – like designers, content creators, developers and accessibility experts. This is of course assuming we can convince management to invest in it at all – and not just dump it in the "too hard" pile.

    ---

    Many more are completely unaware of the existence of accessible PDFs at all, let alone their importance.

    For example – I have a university degree in Graphic Design, yet accessible PDFs were not mentioned once in three years of full-time study. I have worked in the design industry for over 10 years.

    It was only through self-teaching html that I started learning about accessibility at all. How can I honestly call myself a specialist in communication, when I've been unknowingly ignoring a whole chunk of my target audiences for the last 8 years?

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools,… more
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14. Add Products > Windows Only

    Admin Console > Products > Buy More > Add Products
    Add a note to products that are Windows Only OR add a link to the tech specs. Thank you!

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15. I am a paying and always paying dev ops subscriber since 2009 at least. Please fix

    I am a paying subscriber. FYI

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Katie,

    Thanks for using Document Cloud. In order to help you out, please let us know what issue you are facing in Review flow?

    Thanks,
    Shweta

16. scan on screen

    I don't know how to bring up the scan code for 3CX

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17. I want count of All Competed, cancelled transactions

    Is there a way we can get the count of all completed transactions.

    This information will help us to understand the utilization of Adobe Sign.

    2 votes

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18. Unable to delete a shared file

    Unable to delete a shared file

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19. converting like a 5 year old could

    Every attempt to convert so far has given me images of the file in the converted program. Thanks, I couldn't do that on my own..

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20. App

    The app keeps crashing in and then out and I need to login again please fix it and have notifications and location for this app and update this app please if you want to email me back
    jvcfc1@gmail.com

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks for reaching out to us and apology for the trouble you are facing. In order to help you out, please provide more details on the issue you are facing while using the app.

    If you want you can send details on my mail id directly – sverma@adobe.com