749 results found
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Unable to access my account
Well, I paid a subscription for Adobe Acrobat DC and was charge for 3 year which I did not request and then paid for a 1 year but neither of the acrobats were completed downloaded to my account. I used it once on the web the day I paid for it and now I am unable to get to it. Can someone get back to me on this issue. The email used was shirleyidiaz4859@gmail.com.
2 votesHello ShirleyI,
Thanks for your feedback. Have you changed your Adobe ID (your email address) since you purchased subscription?
Thanks in advance,
Adobe Sign Team
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It isn’t working
I can’t access it
2 votesHello Robert,
Thank you for contacting us. To assist you better, can you please apprise us with the following information to assist you better:
1) What are the steps that you are trying to follow ?
2) Share the screenshot or description of what exact access issue you're facing.
3) Is it happening for all files or with any specific document only?
Thanks,
Harshpreet
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Difficult
This entire program is difficult to use. Especially difficult when trying to send an email to someone.
2 votesHello Hope,
Thank you for contacting us. To assist you better, can you please apprise us with the following information:
1) What are the steps that you are trying to follow while sharing file?
2) Share the screenshot or description of what exact issue you're facing
3) Is it happening for all files or with any specific document only?
Thanks,
Harshpreet
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Where is the Highlighter?
The Highlighter function was invaluable to my work on PDF's but it's disappeared, is not included in the list of editing tools at all. Why would you do this? Can we get it back?
1 voteHi Bonnie,
Thanks for reaching out to us. Reg the highlight tools, it's available in comments section. At the right side of PDF, there's an option "Comment". It has two sub options viz. Add Text and Add Comment . On clicking either of the options, it will take you to Add Comment page, where highlight is available at top bar to use.
Can you please try out and let us know, if you are refering to the same tool?
Thanks,
Harshpreet
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How to Remove 7z Sheet Password Protected?
Most powerful utility to quickly recover/remove 7zip file passwords is this eSoftTols 7z Password Recovery software. It has the most powerful techniques to make a quick recovery of lost 7z file password files such as:- Mask attack, Dictionary attack, & Brute force attack. Users can take help of this software and with its provided recovery techniques to retrieve passwords of all characters combinations like- numerics, english and non english. Also, it is able to recover any short or long length password without any kind of problem and limitation.
1 voteHi,
Thank you for contacting us. Can you please apprise us with the more information if you are facing any issues while using Acrobat experience ?
Thanks,
Harshpreet
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Compressing files - Text Issue
Hello.
Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)
Are you able to advise?
Paul1 voteHi Paul,
Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.
Thanks,
Shweta
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Take my money or my data, not both
Desktop Adobe Acrobat Pro shown in All Tools tab, clicking it installs CC and DC Reader, but NOT Acrobat Pro. When attempting to make any edits to a PDF, everything points back to making edits on the web, which is not what I want to do.
Adobe, I know you love money...but make your applications possible (and even simple) to use offline, you don't need our data/documents as well as our money.1 voteHi,
Thanks for providing feedback. Can you please attach a screenshot for further investigating? On clicking install acrobat Pro should allow user to install Pro desktop rather reader DC.
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Adobe Sign app not working at all
Adobe Sign app doesn’t show any docs out for signature and when go to Sign section it’s still got link for Get App even though I am in the Adobe sign app!
4 votes -
Document Template Won't Load
My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.
Please help
4 votesHi Emmeline,
This has been fixed. Please let us know if you still face the issue.
Thanks,
Adobe Sign Team -
where is my e-signature certificate
what has happened to my electronic Signature? I don't get the Certificates any more. Why not? It means the E signature is not valid.
2 votes -
Adobe Sign - Won't Load Document
When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.
3 votesHi Lara,
Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?
Thanks,
Adobe Sign Team -
adobe sign not loading
Adobe sign will not open. I selected get signatures but the loading circle goes on and on
1 vote -
The online version sucks.
Where do I start? The online Adobe really sucks when compared to the downloaded version. I hate that may files are saved to the cloud instead of directly to my desktop. There is no save function like on the downloaded version. I was told that I would be happy with the online version. That is not the case. I pay every month for the services, but it is not more convenient.
3 votesHi Reed,
Thanks for reaching out and apology for any inconvenience caused. In order to help you further, please provide more details on what specific workflow you are facing issues?
Regards,
Shweta -
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2 votes -
uploading documents always gets stuck
I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.
3 votesHello,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
How big is your file (size, number of pages, file format)?
Is it possible for you to share the image file so we can investigate?
Thanks in advance,
Adobe Sign Team
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Date field not working properly when Polish user interface is set.
Date field not working in Polish Acrobat Reader DC, Acrobat Pro 2020, Acrobat Pro DC and probably many others similar to those mentioned here. Calendar does not pop up after clicking on date field when user interfaces language is Polish. When user interface language is set to English date field work properly.
1 vote -
Adobe doesnt work
It just keep loading adobe sign- it never works
2 votes -
downloading combined files to desktop is difficult
You have changed this program so that I can no longer easily combine pdf files and then rename and save the combined file to my desktop. It is very disappointing to sometimes see the download icon and then it disappears. this used to be a good product. Now it wastes way too much time.
1 voteHi Bobbi,
Thanks for reaching out to us and apology for the trouble. If you want to rename the file, you can do that by clicking on pencil icon appears at the top bar with file name text box. Please refer to attached screen.
For downloading file to desktop, after your files will be combined and you can download it from download icon appears at top right corner. Snreen attached.
Let me know if you still face issues in using combine.
Thanks,
Acrobat Web team
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Non funziona
Ho appena fatto l'abbonamento per esportare da pdf a word. non funziona. Escono tutti geroglifici?
Mi sapete aiutare?2 votes -
Failure to combine files
Lately when I try to combine files into one, the PDF fails to combine. What causes this and can you fix it? If not, I may have to find another application to use.
1 voteHi Shaynon,
Thanks for reaching out and apology for any inconvenience caused. Are you still facing the issue? Can you please share the screenshot for the error you are facing?
Regards,
Shweta
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