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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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752 results found

  1. Gale

    Make more easy

    2 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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  2. PDF shared cloud editing still doesn't work

    Why are PDF forms so awful? I have to remake PDF forms in Word or Google Docs so that I can have a shared for the form.
    10+ years of clouds services and Adobe still is miles behind everyone on shared doc editing. It's mind blowing.

    3 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  3. Cannot 'send for signature', repeatedly today.

    I can't load the 'send signature' feature.

    2 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello Maria,  Thanks for your feedback. Are you still seeing an issue? If so, could you please provide some more details to help us understand the problem.  

    Thanks in advance,  

    Adobe Sign Team

  4. Unable to access my account

    Well, I paid a subscription for Adobe Acrobat DC and was charge for 3 year which I did not request and then paid for a 1 year but neither of the acrobats were completed downloaded to my account. I used it once on the web the day I paid for it and now I am unable to get to it. Can someone get back to me on this issue. The email used was shirleyidiaz4859@gmail.com.

    2 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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  5. It isn’t working

    I can’t access it

    2 votes

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Robert,

    Thank you for contacting us. To assist you better, can you please apprise us with the following information to assist you better:

    1) What are the steps that you are trying to follow ? 

    2) Share the screenshot or description of what exact access issue you're facing.

    3)  Is it happening for all files or with any specific document only?

    Thanks,

    Harshpreet

  6. Difficult

    This entire program is difficult to use. Especially difficult when trying to send an email to someone.

    2 votes

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    0 comments  ·  Share files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Hope,

    Thank you for contacting us. To assist you better, can you please apprise us with the following information:

    1) What are the steps that you are trying to follow while sharing file? 

    2) Share the screenshot or description of what exact issue you're facing 

    3)  Is it happening for all files or with any specific document only?

    Thanks,

    Harshpreet

  7. Where is the Highlighter?

    The Highlighter function was invaluable to my work on PDF's but it's disappeared, is not included in the list of editing tools at all. Why would you do this? Can we get it back?

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Bonnie, 

    Thanks for reaching out to us. Reg the highlight tools, it's available in comments section. At the right side of PDF, there's an option "Comment". It has two sub options viz. Add Text and Add Comment . On clicking either of the options, it will take you to Add Comment page, where highlight is available at top bar to use. 

    Can you please try out and let us know, if you are refering to the same tool? 

    Thanks,

    Harshpreet

  8. How to Remove 7z Sheet Password Protected?

    Most powerful utility to quickly recover/remove 7zip file passwords is this eSoftTols 7z Password Recovery software. It has the most powerful techniques to make a quick recovery of lost 7z file password files such as:- Mask attack, Dictionary attack, & Brute force attack. Users can take help of this software and with its provided recovery techniques to retrieve passwords of all characters combinations like- numerics, english and non english. Also, it is able to recover any short or long length password without any kind of problem and limitation.

    https://www.7zunlocker.com/

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi,

    Thank you for contacting us. Can you please apprise us with the more information if you are facing any issues while using Acrobat experience ?

    Thanks,

    Harshpreet

  9. Compressing files - Text Issue

    Hello.

    Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)

    Are you able to advise?
    Paul

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Paul,

    Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.

    Thanks,

    Shweta

  10. Take my money or my data, not both

    Desktop Adobe Acrobat Pro shown in All Tools tab, clicking it installs CC and DC Reader, but NOT Acrobat Pro. When attempting to make any edits to a PDF, everything points back to making edits on the web, which is not what I want to do.
    Adobe, I know you love money...but make your applications possible (and even simple) to use offline, you don't need our data/documents as well as our money.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,

    Thanks for providing feedback. Can you please attach a screenshot for further investigating? On clicking install acrobat Pro should allow user to install Pro desktop rather reader DC.

  11. Adobe Sign app not working at all

    Adobe Sign app doesn’t show any docs out for signature and when go to Sign section it’s still got link for Get App even though I am in the Adobe sign app!

    4 votes

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  12. Document Template Won't Load

    My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.

    Please help

    4 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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  13. where is my e-signature certificate

    what has happened to my electronic Signature? I don't get the Certificates any more. Why not? It means the E signature is not valid.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  14. Adobe Sign - Won't Load Document

    When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Lara,

    Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?

    Thanks,
    Adobe Sign Team

  15. adobe sign not loading

    Adobe sign will not open. I selected get signatures but the loading circle goes on and on

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  16. The online version sucks.

    Where do I start? The online Adobe really sucks when compared to the downloaded version. I hate that may files are saved to the cloud instead of directly to my desktop. There is no save function like on the downloaded version. I was told that I would be happy with the online version. That is not the case. I pay every month for the services, but it is not more convenient.

    3 votes

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Reed,

    Thanks for reaching out and apology for any inconvenience caused. In order to help you further, please provide more details on what specific workflow you are facing issues?

    Regards,
    Shweta

  17. Usar 2029778 como codigo de restablecimiento de la contraseña de la cuenta Microsoftantonioorellana965@gmail.com

    https://internet.sony.tv/DUALSHOT(tm)Wireless Controller/register/linkphone

    2 votes

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  18. uploading documents always gets stuck

    I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.

    3 votes

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    2 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    How big is your file (size, number of pages, file format)?

    Is it possible for you to share the image file so we can investigate?

    Thanks in advance,

    Adobe Sign Team

  19. Date field not working properly when Polish user interface is set.

    Date field not working in Polish Acrobat Reader DC, Acrobat Pro 2020, Acrobat Pro DC and probably many others similar to those mentioned here. Calendar does not pop up after clicking on date field when user interfaces language is Polish. When user interface language is set to English date field work properly.

    1 vote

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    Need Info  ·  2 comments  ·  Fill & Sign  ·  Admin →
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  20. Adobe doesnt work

    It just keep loading adobe sign- it never works

    2 votes

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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