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  1. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi, Sorry for the inconvenience caused.
    Currently we only provide option to upload pdf files via Acrobat.
    However, you can upload non-pdf files via web URL: dc.acrobat.com

  2. 0 votes

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi, Can you tell me what is the exact problem you are facing.Are you getting signed out automatically from Acrobat?

  3. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Thanks for sharing your concern.
    We don't support retrieving deleted pdfs right now. To save your data you can download PDFs locally. This way you would have a local copy in case of unexpected deletion.

  4. 2 votes

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Can you please let us know if you are still observing the issue after update?
    Also please let us know the following:
    - Do the files immediately disappear after you star them?
    - Are you trying to star multiple files at the same time?
    - Go to Ctrl + K > Adobe Online Services > When starring a file, always access it form...
    What is the value of this option?

  5. 24 votes

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Thanks for the feedback.
    Currently, we do not support folder sharing. We will let you know once we add any such capability.

    Regards,
    Poorvi

  6. 1 vote

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Besides the two workflows you mentioned, you can also rename the file via Acrobat/Reader.
    Steps:
    - Launch the desktop app
    - Switch to Document Cloud tab in the left rail
    - Select the file you want to rename and rename it from the options menu that opens up on the right side

    Let us know if you are looking for something else.

    Regards,
    Poorvi

  7. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi, Currently we do not have a way to make copies of a PDF. Kindly follow the steps described by tech support to do the same.
    We will let you if we build such functionality in Document Cloud.

  8. 2 votes

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi, can you please let us know the exact steps you are performing and the error that you observe Kindly share a screenshot if possible.

    Also let us know the Acrobat version you are using.

    Regards,
    Poorvi

  9. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Thanks Lisa. The error you are observing (screenshot 14) only occurs when there is another dialog already opened in the background. Can you please first kill all Acrobat processes.
    -> Relaunch Acrobat and wait for some time ~ 10sec
    -> You will see checkbox under "Adobe Online Services" not grayed out.

    Kindly let us know, if this doesn't help. we can setup a meeting

  10. 1 vote

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    We do not support download of all document cloud storage at once. You need to individually download files. Also, a file is cached once it is opened from Document Cloud.

  11. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi, currently we upload the scanned file to document cloud. However, you can save that to One Drive directly with the following steps:
    1. Open the scanned file and select Save As (Ctrl+Shift+S)
    2. In the Save As dialog select One Drive account from the left panel
    3. Click Save > File will be save to your One Drive account

  12. 1 vote

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Can you please mention the exact steps for which you are observing the issue? Also, which application are you using?

    Thanks,
    Poorvi

  13. 4 votes

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    The issue was at the hardware side hence closing this issue. Thanks for providing us your feedback. Do let us know in case you face any issues in future.

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Thanks for reporting your concern.
    You can draw on pdfs in Adobe Acrobat. Just open the pdf and draw using your surface pen.
    If you are not able to do this, kindly check the Preference under:
    Edit > Preferences > Commenting > "Auto detect pen hardware to enable markup"
    Let us know if selecting it helps.
    If you do not see the preference, kindly update your application from: Help > Check for Updates and let us know the product version from Help > About Adobe Acrobat DC
    If you are trying any other workflow, kindly let us know the steps

    Regards,
    Poorvi

  14. 2 votes

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Thanks for providing the information.
    Can you please provide further details:
    1. From where are you trying to open the file? Are you using Adobe Scan tab or Document cloud tab?
    2. Is this happening for all files or is this crash file specific?
    3. What is your Mac OS version

  15. 2 votes

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Thanks, we have added this feedback in our backlog

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Thanks, Kindly update Acrobat from Help> Check for Updates and confirm the updated version from Help> About Adobe Acrobat Pro DC.
    Also, check the exact Windows 10 version by typing winver in command prompt.

    Thanks,
    Poorvi

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Thanks for the feedback.
    Direct Ink feature is available for all subscriptions.
    Can you please confirm your Windows version. Also kindly check if the prference 'Auto detect pen hardware to enable markup' is checked under Edit>Preferences>Commenting

  16. 680 votes

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    Hi,

    We are delighted to share with you that Acrobat and Reader Desktop release for DC Continuous (21.007.20091) is Live now and this Takes care of the Feature Request to Change the Display Size of the Acrobat without changing the Scaling/Resolution of the machine. This can be Done from “View” → “Display Size”. For now this is avaialble for windows only.

    More Info Here : https://helpx.adobe.com/acrobat/using/whats-new.html and go to “Change Acrobat Display Size”

    Please update your Acrobat (It should Auto update or you should do Help → Check for updates) and let us know your Feedback.

    Thanks
    Ayush Jain

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    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    You can delete all recent files by clicking on 'Clear Recent Files' button at the bottom in 'Recent tab'

  17. 390 votes

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    Kindly let us know which tool you are using to create a text box.
    We do support resizable text boxes inside Comment App

  18. 10 votes

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    We already have this functionality in Acrobat/Reader.
    When you click the highlight tool, color picker gets added to the toolbar and enables color change with single click.

  19. 1 vote

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    An error occurred while saving the comment
    AdminPoorvi Singhal (Admin, Adobe) commented  · 

    Hi,
    We already have this functionality in Acrobat/Reader.
    When you click the highlight tool, color picker gets added to the toolbar and enables color change with single click.