Starred Files disappear bug
My starred files disappear; this is the 2nd or 3rd time it has happened.
Frustrated, so I updated to release 2020.009.20067.
Christian
shared this idea
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ryan smith commented
Again, still on 7/18/2024
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Christian
commented
Today I tried combining files into a single document, and I'm told that my license is expired. After having to reset my password, I found that not only was my license NOT expired, my starred files are DELETED AGAIN. What the **** is wrong with your software, that you can't keep 5 files in memory for me?
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Szabolcs Szunyogh
commented
The same has happened to me for the 2nd time now ( 2x in the last 2-3 months).
There is an update on the sw or something happens and i need to log in again and all the files i starred are gone. :( -
Christian
commented
It happaned AGAIN--I was signed out of Acrobat without action by me, and it wanted me to reset my password. After I reset my password, all my starred files are gone. WTF is wrong with this software?
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Christian
commented
Too soon to answer after update, but:
no, my starred files persist for months at a time then disappear
no, typically I add starred files as I need them (not all at once)
When starring a file, always access it from... set to This device only (I only access it from a single computer).Thank you for the prompt reply, and I'll let you know if the issue arises with the latest release.
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AdminPoorvi Singhal
(Admin, Adobe)
commented
Hi,
Can you please let us know if you are still observing the issue after update?
Also please let us know the following:
- Do the files immediately disappear after you star them?
- Are you trying to star multiple files at the same time?
- Go to Ctrl + K > Adobe Online Services > When starring a file, always access it form...
What is the value of this option?
