Bug: MS Visual C++ Runtime Error when launching Adobe Acrobat DC
OS: Windows 7 Enterprise ServicePack 1
Acrobat version: Adobe Acrobat Standard DC 2015 release (Classic) | Version 2015.006.30457
Issue Description:
When launching Adobe Acrobat DC, it will pop-up an error right away as the attachment.
Microsoft Visual C++ Runtime Library
Runtme Error!
Program: C:....
R6030 - CRT not initialized
Troubleshooting:
I found the error is caused by Microsoft Visual C++ 2013 Redistributable 12.0.40660.0 x64
When it's installed, it will overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64
Workaround:
overwrite msvcp120.dll & msvcr120.dll under c:\windows\syswow64
with Microsoft Visual C++ 2013 Redistributable 12.00.21005.1 x64
Please advise if there's any patch or newer version can fix this issue, thanks.
You can easily recreate the issue by installing Microsoft visual C++ 2013 Redistributable to 12.0.40660.0
http://download.microsoft.com/download/0/5/6/056dcda9-d667-4e27-8001-8a0c6971d6b1/vcredist_x64.exe
Hsin, Daniel
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Hsin, Daniel
commented
Hi Adobe support, do you have any update ? Thanks.