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Feature request / Bug report

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  1. Insufficient data for image in Internet Explorer

    I am working on a software that generates PDF using ABBYY FineReaderEngine 11 and presents those PDFs to the users in Internet Explorer. The image compression algorithm used is JP2K.

    Some of the PDFs generated are sending the error "Insufficient data for image". The problem can occur on very precise document (as for the example file attached), but also in a random way on other non specific documents. It is really hard to determine if it is created by a certain type of document.

    Our users are using Adobe Acrobat Standard 11.0.20 with Internet Explorer 11.0.9600.18665CO (Adobe plugin version :…

    4 votes
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      5 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

      Hi Maxime,

      Can you please share some details of the issue:
      - The problem of error “Insufficient data for image” comes on opening the file in Acrobat or IE or both?
      - Is this problem visible with any PDF file you try to open or some specific files?
      - Can you attach some sample files so that we can see the issue at our end?
      - Is this problem replicable in latest version of Acrobat DC or Reader DC? Please confirm.

      Thanks,
      Anurag

    • Internet Explorer crashes on AcroPDFImpl.dll randomly

      Within our company we use Adobe Acrobat Pro DC (currently 15.020.20042). About 140 employees are having issues with random crashing Internet Explorer when using a web application with PDF's Crashes are appearing to be random about 3-5 times per day.

      The exact message is:

      Name of the application with errors: iexplore.exe, version: 11.0.9600.18666, timestamp: 0x58f30f27
      Name of the module with errors: AcroPDFImpl.dll, version: 15.20.20042.8920, timestamp: 0x5811d3ec
      errorcode: 0xc0000005
      faultoffset: 0x00005c89
      Id of proces with error: 0x1274
      Starttime of the application with error: 0x01d2e023792e665b
      Path to application with error: C:\Program Files\Internet Explorer\iexplore.exe
      Path to module with error: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll
      Rapport-id:…

      3 votes
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        Need Info  ·  6 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
      • Acrobat Firefox Addon Causing Bug Problems 18.0.9

        Acrobat 18.0.9 addon in Firefox 62 (Win 10 Pro) is causing web pages to lose screen elements (missing push buttons, mostly). Many, many web pages impacted. When I disable Acrobat add-on in Firefox, and restart Firefox, all pages display properly. I've attached a screen-shot showing a web page with Acrobat add-on active (page is missing a push button), and the same page with Acrobat addon disable (button displays correctly).

        2 votes
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          0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
        • Default browsing top to bottom is not neutral.

          Default browsing method is from past, text roll what was used in churches and squeres for the news and informing new things, laws etc.
          For arabic text bacward and reguar browsing method, horisontal, it can be used mouse too but easyly by arrow keys. Now horisontal and vertical are mixup, it causes disfunktion in brain, when you read a book you say forward but in computer you say down, it doesent make sense because in european culture down is back and up is forward, how we understand things. Past is left and future right, at computer same book is backward:…

          2 votes
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            0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
          • Customizing of DocumentCloud-Landingpage

            In the navigation menu on the documentcloud-website (https://documentcloud.adobe.com) there is the possibility to reach downloads and mobile apps at 'Apps'. I would be nice to have the possibility to customize the landingpage and hide the 'apps' tab, to avoid endusers downloading the stuff. Our end-users don't have any adminrights on their devices and therefore this tab is annoying and is resulting in tickets from endusers.

            1 vote
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              0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
            • Safari 12 version doesn't support NPAPI Plugin, which is causing the problem to the forms/applications made in ADOBE DC.

              Safari 12 version doesn't support NPAPI Plugin, which is causing the problem to the forms/applications made in ADOBE DC.

              The Forms with the added design (EG: Buttons and fields) are not visible when opened in using Safari 12 version.

              Please investigate this on priority, as it will impact the big number of users using SAFARI Browsers.

              1 vote
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                0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
              • Blank screen when opening a PDF

                When i try to open a PDF it just pulls up a blank screen within Acrobat. i have to close out and reopen it numerous times before i can actually view the PDF! HELP?!

                1 vote
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                  1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
                • rfefef

                  ザーは固有のリンクを受け取ります。このリンクにアクセスできるすべてのユーザーがこの ファイル を表示で

                  1 vote
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                    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
                  • Adobe PDF on Chrome and highlighting problem in Acrobat Pro DC

                    When printing from Chrome on Windows with Adobe PDF and then trying to highlight it in Acrobat Pro there is some strange problems. IT marks much more than it should. Se added examples.
                    AdobePDF_chrome.pdf is printed with Adobe PDF and the Builtin_chrome.pdf is printed with the built-in PDF in chrome.
                    In both files I have highlighted only the text DC but only the Built-In for chrome shows it correctly?

                    Data: Chrome Version 68.0.3440.106 (Officiell version) (64 bit)
                    Acrobat Pro DC 2018-011-20058

                    1 vote
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                      0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
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