3282 results found

1. Drawing Tool

   Drawing tool locks up in Adobe Pro and won't release upon mouse release. So if I want to add a circle, for example, I go to draw the circle and the drawing tool won't release to actually add the circle into the document. It just takes the one circle and constantly re-sizes it and drags it all over the document but won't release. It is problematic with both my wired mouse and built-in touch pad.

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2. Acrobat Pro prevents Windows 10 from Sleeping or Hibernating

   Adobe Acrobat (version 2026.001.21789) is preventing Windows 10 from sleeping or hibernating, regardless of how it is launched. Sleep is not re-enabled until Acrobat is exited.

   Additional diagnostic information is below. Here are the results from a powercfg /requests command showing the process which is preventing sleep. These processes disappear from this list after Acrobat is closed.

   PS C:\Windows\system32> powercfg /requests
   DISPLAY:
   [PROCESS] \Device\HarddiskVolume7\Program Files (x86)\Microsoft\EdgeWebView\Application\151.0.4129.78\msedgewebview2.exe
   Video Wake Lock

   SYSTEM:
   [PROCESS] \Device\HarddiskVolume7\Program Files (x86)\Microsoft\EdgeWebView\Application\151.0.4129.78\msedgewebview2.exe
   Video Wake Lock

   AWAYMODE:
   None.

   EXECUTION:
   None.

   PERFBOOST:
   None.

   ACTIVELOCKSCREEN:
   None.

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3. Latency and sluggish performance

   I am currently on 2026.002.21996 64bit.

   A few updates ago Acrobat Pro has become extremely sluggish. Switching between tabs takes a few seconds to render, clicking to change tools or menus takes longer now, ect... Overall the experience has been declining slowly ever since the new interface was implemented.

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4. Can I recover corrupted SQL database?

   Yes, a corrupted SQL database can often be recovered if the underlying MDF or NDF files remain accessible. Start by creating a backup copy, then scan the damaged files and preview recoverable records and database objects. Verify the recovered content before saving it to a healthy SQL Server database.

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5. Color is displayed incorrectly on PDFs after saving them with illustrator

   After saving a file with illustrator as a pdf file, the colours are displayed incorrectly when opened with acrobat reader. When opening the file with other software, the colours are displayed correct. Please fix your **** asap.

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6. Offline Audio Export for AI-Generated Podcasts (.MP3 / .WAV Download) in Adobe Acrobat and PDF spaces.

   Please add a native download button within PDF Spaces that allows users to export their generated podcasts as offline audio files (such as MP3 or WAV format) directly to their local device.

   Currently, listening to a generated podcast requires an active internet connection to access the PDF Space. However, users frequently need to consume these audio recaps while commuting, traveling, or working in areas with limited or no connectivity (such as airplanes or remote locations). Providing an offline download option ensures uninterrupted access to our generated content anytime, anywhere, and significantly improves the overall utility of the tool.

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7. martinsregis@gmail.com

   Estou com dificuldades em fazer a assinatura do Adobe pelo PayPal com cartão de débito. Não tenho cartão de crédito disponível. Se eu não conseguir fazer a assinatura por este método, vou procurar um aplicativo de PDF que tenha aquisição única (sem assinatura) e abandonar o Adobe.

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8. Acrobat 26.002.21931 creates 10,000+ USER objects / 12,000+ windows, exhausts Windows desktop heap and freezes the PC

   BUG REPORT

   Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscription
   OS: Windows 11 Home 25H2, build 26200.9550
   Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop

   SUMMARY
   Since mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing.

   A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:
   - 2026-09-23 14:17 -> 14:18: Acrobat.exe went from 205 to 10,000 USER objects (the per-process cap) within one minute, right after a second Acrobat window opened a PDF. Session total went 3,577 -> 13,241. The PC froze about 30 seconds later.
   - 2026-09-23 14:42: a freshly launched Acrobat.exe, sitting on the Home screen with NO document open, owned 12,105 top-level and child windows (counted with EnumWindows/EnumChildWindows). Every other process on the machine combined owned about 650.
   - Even idle, Acrobat.exe holds about 1,390 windows for hours.

   STEPS TO REPRODUCE (on my machine)
   1. Launch Acrobat, stay on the Home screen. Count windows owned by Acrobat.exe (Process Explorer or EnumWindows): ~1,400 immediately, sometimes >12,000.
   2. Open a PDF in a second Acrobat window. USER objects for Acrobat.exe jump to the 10,000 cap within a minute.
   3. Once the interactive desktop heap (default 20 MB) is exhausted, Windows logs event 704 and the shell crashes; the PC must be power-cycled.

   EXPECTED RESULT
   Acrobat holds a few hundred windows/USER objects like any other desktop app.

   OBSERVED RESULT
   Thousands of windows at idle, 10,000 USER objects after opening a PDF, desktop heap exhausted, whole PC frozen.

   WORKAROUNDS
   - Uninstalling Acrobat 26.002.21931 (2026-09-23). No freeze since.
   - Raising the interactive desktop heap to 40 MB only delays the freeze.

   SETTINGS AT THE TIME
   - Generative AI features were enabled during the freezes; the 12,105-window burst happened with them still enabled.
   - Acrobat was the default PDF handler.

   I can provide the per-minute CSV log of USER/GDI/window counts per process for 2026-09-22/23, Windows System and Application event log extracts around each freeze, and a snapshot of all processes at the moment of the 704 event.

   BUG REPORT

   Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscription
   OS: Windows 11 Home 25H2, build 26200.9550
   Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop

   SUMMARY
   Since mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing.

   A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:
   - 2026-09-23 14:17… more

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9. My idea is a CLEAR way to disable the AI assistant feature.

   How can we turn off these unwanted AI assistants? I asked it, and of course it was incorrect. Told me to go to settings, which I did not find in any clear way in the Adobe reader program. Intrusive and unwanted constantly popping up to 'help'.

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10. Pop Ups

    Over 2,000 people have complained about pop ups. I PAY A SUBSCRIPTION every month, I should NOT have to be advertised to CONSTANTLY.

    1 vote

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11. Acrobat crashes after latest update

    Since installing the latest Adobe Acrobat update, Acrobat frequently freezes and closes unexpectedly while viewing and editing PDF files. The issue did not occur before the update. Please investigate and provide a fix.

    •  

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12. Renaming a PDF description

    PDF Spaces: Upon renaming a PDF space the description that was created with the PDF space is now lost or deleted.

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13. Draw Connected Lines does not register clicks when Protected Mode is enabled

    Draw Connected Lines does not register clicks when Protected Mode is enabled

    Description:

    I am experiencing a bug with the Draw Connected Lines tool in Adobe Acrobat on Windows.

    When "Enable Protected Mode at startup" is enabled, the Draw Connected Lines tool registers the first point, but subsequent clicks are not registered. The line continues following the mouse cursor and cannot be placed or completed.

    Steps to reproduce:

    1. Open Adobe Acrobat with "Enable Protected Mode at startup" enabled under Preferences > Security (Enhanced).
    2. Open a PDF.
    3. Select the Draw Connected Lines tool.
    4. Click to place the first point.
    5. Move the cursor and click to place the next point.

    Observed result:
    The first point is placed, but the next click is ignored. The line continues following the cursor indefinitely and cannot be completed.

    Expected result:
    Each click should place the next vertex of the connected line normally.

    Workaround:
    Disabling "Enable Protected Mode at startup," restarting Acrobat, and opening the same PDF immediately fixes the issue. The Draw Connected Lines tool then works normally.

    This is an important issue because disabling Protected Mode should not be necessary to use drawing tools, especially since Protected Mode is a security feature.

    Please investigate and fix this issue.

    Draw Connected Lines does not register clicks when Protected Mode is enabled

    Description:

    I am experiencing a bug with the Draw Connected Lines tool in Adobe Acrobat on Windows.

    When "Enable Protected Mode at startup" is enabled, the Draw Connected Lines tool registers the first point, but subsequent clicks are not registered. The line continues following the mouse cursor and cannot be placed or completed.

    Steps to reproduce:

    1. Open Adobe Acrobat with "Enable Protected Mode at startup" enabled under Preferences > Security (Enhanced).
    2. Open a PDF.
    3. Select the Draw Connected Lines tool.
    4. Click to place the first point.
    5. Move the… more
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14. Adobe Acrobat WebView2 creates Video Wake Lock and prevents Windows display sleep while Acrobat is idle

    Adobe Acrobat is preventing Windows from automatically turning off the display and entering sleep.

    The issue occurs simply by opening Acrobat and leaving it on the Home screen. No PDF or other document needs to be open.

    Windows power settings are configured to turn off the display after 3 minutes on battery.

    When Acrobat is completely closed, running:

    powercfg /requests

    returns:

    DISPLAY:
    None.

    The display then turns off normally after the configured 3 minutes.

    When Adobe Acrobat is opened, with no PDF or other document open, running:

    powercfg /requests

    returns:

    DISPLAY:
    [PROCESS] \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\152.0.4191.66\msedgewebview2.exe
    Video Wake Lock

    The display will then remain on instead of turning off after the configured timeout.

    Closing Acrobat immediately removes the Video Wake Lock and Windows display timeout works normally again.

    I have confirmed that the WebView2 process generating the issue belongs specifically to Acrobat. Its command line includes:

    --webview-exe-name=Acrobat.exe
    --webview-exe-version=26.2.21901.0
    --user-data-dir="C:\Users[username]\AppData\Local\Adobe\Acrobat\AVWebview2\DC\EBWebView"
    --autoplay-policy=no-user-gesture-required

    Troubleshooting already completed:

    1. Confirmed Windows power settings are correct.
    2. Confirmed display timeout works correctly when Acrobat is closed.
    3. Confirmed issue occurs with Acrobat open and no PDF open.
    4. Repaired Adobe Acrobat installation.
    5. Updated Adobe Acrobat.
    6. Restarted Windows.
    7. Confirmed Acrobat multimedia/3D playback is disabled.
    8. Disabled Acrobat launch messages.
    9. Tested Acrobat online/cloud-related preferences.
    10. Completely reset the Acrobat WebView2 user data folder by renaming: AVWebview2\DC\EBWebView and allowing Acrobat to create a new, clean EBWebView profile.

    The Video Wake Lock is recreated immediately even with the completely new WebView2 profile.

    Expected result:
    When Acrobat is idle and no document or multimedia is being played, Acrobat should not generate a Video Wake Lock. Windows should turn off the display and enter sleep according to the configured Windows power settings.

    Actual result:
    Simply opening Acrobat causes its Microsoft Edge WebView2 process to generate a Video Wake Lock which prevents the display from turning off automatically.

    Closing Acrobat removes the power request immediately.

    Adobe Acrobat version: 26.2.21901.0
    Microsoft Edge WebView2 Runtime: 152.0.4191.66
    Operating system: Windows
    Acrobat interface: Classic/old Acrobat

    Adobe Acrobat is preventing Windows from automatically turning off the display and entering sleep.

    The issue occurs simply by opening Acrobat and leaving it on the Home screen. No PDF or other document needs to be open.

    Windows power settings are configured to turn off the display after 3 minutes on battery.

    When Acrobat is completely closed, running:

    powercfg /requests

    returns:

    DISPLAY:
    None.

    The display then turns off normally after the configured 3 minutes.

    When Adobe Acrobat is opened, with no PDF or other document open, running:

    powercfg /requests

    returns:

    DISPLAY:
    [PROCESS] \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\152.0.4191.66\msedgewebview2.exe
    Video Wake Lock

    The display… more

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15. Adobe Acrobat could not open file-file is either not a supported file type or the file has been damaged.

    Adobe Acrobat could not open file-file is either not a supported file type or the file has been damaged.

    Initially, this was happening approximately once a month. Now, this is happening to several files on a daily basis.

    I am paying for a program that has lost most of my documents over the past month. Many of these documents cannot be reproduced.

    I am at a loss. I thought I was using solid, reliable software.

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16. Snapshot tool

    Please revert the snapshot tool to the previous version where it kept the boundary of what you were taking a snapshot of.

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17. Fix Adobe Reader bug when one has two monitors on Win11

    There is annoying bug when one moves Adobe Reader between monitors on Windows 11 24H2. After that, duplicate Adobe icons appear in the taskbar. Do you even test your software before releasing it?

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18. Customer email blocked because age restrictions

    New customers sometimes enter the company’s date of birth instead of their actual and personaly birthdate, when registering a new email address. In some cases, the date of company is less than 12 years ago, which can cause the email address to be blocked.

    When this happens to a user, they can contact the primary contact, who can access the Admin Console and ask Adobe Support, via support or chat, to reverse the situation.

    However, if the primary contact makes the same mistake, there is no way to log in to Adobe and resolve the issue.

    There should be a dedicated support website or email address where customers can request the email address to be unlocked in these situations.

    New customers sometimes enter the company’s date of birth instead of their actual and personaly birthdate, when registering a new email address. In some cases, the date of company is less than 12 years ago, which can cause the email address to be blocked.

    When this happens to a user, they can contact the primary contact, who can access the Admin Console and ask Adobe Support, via support or chat, to reverse the situation.

    However, if the primary contact makes the same mistake, there is no way to log in to Adobe and resolve the issue.

    There should be a… more

    1 vote

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19. Allow users to replace or hide the Windows login name shown in Acrobat Preflight reports.

    Adobe Acrobat Preflight reports automatically include the Windows login name from Preferences > Identity. This field cannot be edited, replaced with a professional identity, or omitted from the report.

    A Windows login name is not an appropriate external report identity. These reports are often shared with printers, clients, vendors, and other outside parties. Including the login name can unnecessarily disclose a valid system account name, an employee’s personal information, or an organization’s internal account-naming convention. It may also appear within local file paths elsewhere in the report.

    Please add a separate identity setting for Preflight reports that allows users or administrators to:

    • Enter a professional identity, such as “Angela Smith, Prepress Department”
    • Use a company or department name
    • Omit identifying information entirely

    The report identity should be separate from the Windows login name and the Adobe account profile. Acrobat already allows users to specify an author identity for comments, so similar control should be available for externally shared Preflight reports.

    This would preserve useful report attribution without unnecessarily exposing internal system information.

    Adobe Acrobat Preflight reports automatically include the Windows login name from Preferences > Identity. This field cannot be edited, replaced with a professional identity, or omitted from the report.

    A Windows login name is not an appropriate external report identity. These reports are often shared with printers, clients, vendors, and other outside parties. Including the login name can unnecessarily disclose a valid system account name, an employee’s personal information, or an organization’s internal account-naming convention. It may also appear within local file paths elsewhere in the report.

    Please add a separate identity setting for Preflight reports that allows users or… more

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20. no permite interactuar con la ia dice error apesar de que he pagado la suscripción ya 2 veces y la suscripción pagad es por todo el año , r

    Solicito por favor la colaboración o devolución de la suscripción

    • 

    1 vote

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