Hire non-computer experts to test your new programs before finalizing them
Before finalizing your products, hire a group of people in an assortment of age groups who, while computer literate, have no experience with your program. You will find that your latest version of Adobe Acrobat is almost impenetrable. I mean, it's absolutely terrible.
Even your "help" function no longer provides help. Seriously, your 2019 edition is the single worst version of Adobe Acrobat I've ever used. And look on the Internet. The complaints are everywhere.
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