Export jpeg to multi-user network drive not working
Exporting a PDF to JPEG in Acrobat Pro DC 21.011.20039 to multi-user network drives does not work. The files immediately get deleted upon exporting. Local drives or single-user network drives work fine. Two of our users are experiencing this behaviour with different PDF-files, so it's not only one specific file.
Our OS is Win10 1909 (Build 18363.2094)
We verified it is not an issue with their authorization on the network drive and we unsuccessfully tried the "Repair installation"-feature of Acrobat.
The only solution we found is setting the compatibility mode of Acrobat.exe to "Windows XP (Service Pack 2)", but that is not a satisfying permanent solution, since it alters the appearance of the software and it misses certain features.
Any help would be much appreciated!
Philipp Welz
shared this idea
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Philipp Welz
commented
Also confirmed to happen in Acrobat Pro DC 22.001.20117. Hopefully Adobe can fix this in a future update!
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Bob Larson
commented
This is also happening for our users