All the BS in their comment is just them patronizing us. Everything is so much more difficult to do than before. As an example, I needed to use Fill & Sign for some forms, The new interface hides all the tool options that used to be right on the top. I am wondering why they did this.

I am currently beginning to explore some other PDF options as they seemed determined to force this poor design down our throats!!!

We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

 
We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

With the new interface we aim to

Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.

Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

Also It would be better if you could describe the workflows that you are finding difficult to execute. We might be able to assist you in a better way.

Thank you once again for your feedback, and do look forward to our upcoming releases !