Not accepting e-signatures from Authentisign
When opening documents signed using Authentisign, an error message appears and deletes the signature and initials, which is causing major issues! Please have this fixed ASAP!!
Nadine Valouch
shared this idea
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mkl
commented
Recently an error in the Authentisign signing code has been identified that creates erroneous contents in the documents. Some PDF viewers/validators ignore those errors, some don't. Please read this Adobe community forum thread for details: https://community.adobe.com/t5/acrobat-discussions/problem-viewing-signatures-with-docusign-and-authentisign/m-p/15231002
If that is the error you have to deal with, please ask Authentisign to fix their signing code. Until then please inform the sources of Authentisign signed PDFs with that error to create a work around for that bug and send you a signed PDF without that defect.
If your error differs, please expound.