Glitching files
Dear acrobat service,
I recently purchased a new laptop (Dell XPS 13). After downloading acrobat reader (the free version) I observed something unusual. Certain PDF files (The ones that are fill-in forms or with digital signatures exc...), when opened, glitch and all pages move, random windows closed exc... basically the laptop has its own life without me controlling anything of that. I tried to uninstall and re-install the software. I contacted the Dell support that made me try these commands, one by one, on the prompt:
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
I re-opened one of the problematic PDFs on acrobat reader, still the same issue. Of note, these files were already present on my old laptop and never gave this problem with Adobe. However, after trying anything they could on their part, they suggested I contact Adobe assistance, so here I am. Not all PDFs give this problem, only the ones following in the aforementioned categories.