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Feature request / Bug report

Acrobat for Windows and Mac: User Interface

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"New Acrobat" is causing a graphical glitch suppressing font

I'm running into an issue where I open certain files (invoice forms) all made from the same template and the fields are blank and an error shows up regarding ArialMT font being missing. Found that if we disable "New Acrobat" the file opens normally, but this disables the page organization sidebar I like to use. Once we re-enable "New Acrobat" it works normally again until the next restart. Then the issue recurs. I believe there is some kind of bug causing this graphical malfunction.

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Carleon Robinson shared this idea  ·   ·  Report…  ·  Admin →
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  • Diane Taggart commented  ·   ·  Report

    I encountered what appears to be the same underlying issue with the New Acrobat Experience.

    Environment:

    Windows 11
    Acrobat Pro Continuous Release 2026.001.26191
    TrueType font: Architect (MicroLogic Software)

    The font is correctly installed in Windows and is available in Microsoft Word and Notepad.

    In the New Acrobat Experience:

    Searching for "Architect" returns "No fonts found."
    I cannot select Architect when creating new text.
    Existing PDFs containing Architect text sometimes lose characters after saving and reopening.

    After switching to the Classic Acrobat Experience, every problem immediately disappears:

    Architect appears in the font list.
    New text can be created using Architect.
    Existing PDFs edit normally.

    I spent several hours verifying the font installation, reinstalling the font, updating Acrobat, and rebooting Windows. The only change required to restore full functionality was disabling the New Acrobat Experience.

    This appears to be a broader font handling regression in the New Acrobat editing engine rather than a problem with any specific font.