I want to report a bug.

Steps to Reproduce the Issue:
1. Log in to Adobe Acrobat Sign on a Windows desktop browser.
2. Send a Service Agreement to a client for digital signature.
3. Add the responsible employee’s email address in the CC field.
4. Wait for the client to complete and sign the agreement.
5. After completion, observe which recipients receive the signed copy notification.

Environment:
1. Operating System: Windows Desktop
2. Platform: Adobe Acrobat Sign web application
3. Use Case: Sending Service Agreements to clients for digital signature and CC’ing the employee responsible for that client.

Expected Result:
The signed copy of the completed agreement should be sent only to the specified CC recipient(s) listed in the transaction.

Observed Result:
The intended CC recipient does not receive the signed copy, while another employee who was not included in the CC field receives it instead.

The issue occurred in the following transactions:

Transaction ID: CBJCHBCAABAA2qDGIW_BQuujpRaQfIYhuM3PwS6dOvcT
Transaction ID: CBJCHBCAABAA93U11sGjRGlzf1e4JxB1myDi63IAPtps

In both cases, the intended CC recipient did not receive the signed copy, while another employee who was not included in the CC list, received it instead.

This issue is a serious concern because the Service Agreements contain confidential and sensitive client information. Access should only be granted to authorised employees listed in the CC field. Sending signed agreements to unintended recipients may create data privacy risks and potential PDPA or legal implications.

Screenshots of the relevant transactions have been attached for reference.

We would appreciate it if your team could investigate and address this issue urgently.