ZoomText force scrolls to top of PDF
We have three users all experiencing the same issues in Acrobat Pro. When opening a multi-page PDF, the PDF forcefully returns to page one. We have tried numerous settings in Acrobat and ZoomText:
Method 1: Change reading settings in Adobe Reader app
1. Open Adobe Reader and either click Edit > Preferences or use the hotkey CONTROL+K.
2. Click Reading in the category list.
3. On the right hand side of the dialogue look for 'Page vs. document' drop down and set this to 'Read entire document'
4. Then click 'OK' button or press ENTER to dismiss the dialogue.
5. Then close and restart Adobe Reader to check if the fault is resolved.
Method 2: Remove/Reinstall Adobe PDF support module.
1. Open Windows Explorer and click on and paste the following into the address bar: C:\Program Files\Freedom Scientific\ZoomText\2022
• Note: Please adjust the year/version in the above example to accommodate the version of ZoomText installed if it is not 2022.
2. Then run AhoiUtil.exe in that folder.
3. Then highlight the PDFSupport module ahpdfSupport and click Remove button.
4. Then click Add Module button and select ahpdfSupport to reinstall the module.
• ZoomText 2026
o ZoomText menu, Preferences > Advanced > Display Adapter - try Magnification API setting
• ZoomText 2025
o ZoomText menu, Help > Advanced > Display Adapter - try Magnification API setting
• Acrobat, Edit, Preferences (Ctrl + K),
o Accessibility
• Set page layout style to Single Page Continuous
o Multimedia & 3d,
• Ensure Preferred Render is Software
• Disable Enable hardware rendering for legacy video cards
o Reading
• Change Page vs Document to Read the entire document
The issue persists, even after reinstalls etc.