Enable Account Admins to update user profile fields (e.g. Company) via API, matching existing Web UI capability
The company field on a user's profile can currently be edited manually, one user at a time, through the Acrobat Sign web UI. However, Adobe Support confirmed that Account Admins do not have the ability to PUT user profile information via the REST API at all — PUT /users/{id} returns 403 PERMISSIONDENIED regardless of OAuth scope (userwrite:account) or confirmed Account Admin status, even when editing one's own profile. This is by design, not a bug, per Support.
This creates a significant scalability gap: any correction to user profile data such as fixing an inaccurate company value applied by default at provisioning must be done manually, one user at a time, through the UI, with no supported programmatic or bulk alternative outside of setting the company name across all users to a new value. However, this solution is not tenable for organizations with many different legal entities apart of one enterprise account with thousands of users. This makes routine data hygiene tasks (e.g., correcting a stale default value across an entire organization) impractical.
Requested: allow Account Admins with an appropriately-scoped OAuth token to update user profile attributes via the API — at minimum, parity with what's already permitted through the web UI. This would let administrators correct and maintain accurate user data at scale without requiring thousands of individual manual edits or repeated support tickets.
Trent McLain
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