Problems with e-sign documents
There are several issues we are experiencing (and other colleagues have experienced this as well!):
Now that you can add multiple documents to an e-sign (finally!), it often puts the wrong document into the new window that allows you to add a document. I have had this happen numerous times.
When you get to the window with the message portion, you cannot backspace and make corrections in the "message" box. You have to add info in to the title of the document which is then replicated in the message portion. There's no way to add additional info without the ability to correct typing errors!
When the document is being "prepared," it often spins around and around but never gets to the next window. I have had to click out of the window (and out of AdobeSign) and log back in again. Sometimes two or three times to get the correct e-sign info to work. As I said, I am not the only one experiencing this, so there must be a problem on your end. Any suggestions? Can this be fixed? Thanks.
Visceral Entertainment
shared this idea
Hi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team