I hope this message finds you well. I’m writing to express my frustration with the level of support I’ve received over the past month. Despite several lengthy sessions with your help desk, my issue remains unresolved, and I’ve lost a significant amount of time and productivity as a result.

To give one example — during a screen-sharing session, a representative spent over 15 minutes attempting to open a PDF file in InDesign, which is, of course, not possible. Incidents like this have left me questioning the quality and technical proficiency of your support team.

As a paying subscriber, I believe it’s reasonable to request a review of these interactions and consideration for compensation given the time lost. I value Acrobat’s services and hope we can reach a constructive resolution.

Thank you for your attention to this matter.