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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

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  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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1105 results found

  1. saksham bogar agents identity theft virus

    the saksham bogar agent tried to install identity theft virus during screenshare

    1 vote
    Resolved  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Language names not understandable

    Hi there, when importing a document for conversion, you can select the language of the document but they should be written all in English otherwise it's impossible to know which is which.
    thanks!

    1 vote
    0 comments  ·  Other  ·  Admin →
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  3. Poor Customer Service

    Get customer service agents that will help and not end a web chat with you mid conversation.

    Need to make improvements to stop incessant pop ups.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  4. Complaint - Close my account

    This is the worst experience I've ever had with Adobe. Please cancel my account and send me an email to confirm.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Web and desktop app work flow difference

    When I send agreement for e-sign on the Web app, I am prompted to prefill the form before sending. While the desktop app does not allow me to prefill.
    It is confusing sometimes. And will be great if I can also prefill on the desktop app.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  6. auth.services.adobe.com refused to connect.

    Please fix this error: auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kimberly,

    We're sorry for not resolving the issue yet, but we're triaging it and still working on it. Thanks for your patience.

    Best regards,

    Sign in Acrobat Web Team

  7. Program açılışta hata veriyor

    Ürünü kullanamıyorum

    1 vote
    0 comments  ·  Other  ·  Admin →
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  8. auth.services.adobe.com refused to connect.

    auth.services.adobe.com refused to connect.

    Fix the above error please.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Kimberly,

    Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we will triage your issue and keep you informed about it.

    Best regards,

    Sign in Acrobat Web Team

  9. Just does ot work

    All I want to do is open a download and I just keep getting offers of products that I just do not know how to use ...stop that if you want to improve

    1 vote
    0 comments  ·  Other  ·  Admin →
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  10. 어도비 가격오류

    안녕하세요 학생기준으로 어도비를 결제했는데 저번달까지 23100원씩 빠지다가 이번달부터 39000원인데 이유가 뭔가요?

    1 vote
    0 comments  ·  Other  ·  Admin →
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  11. problem getting Adobe reader

    I am just trying to go back to just using the Adobe Reader, but the system has be lock into an upgrade loop that keeps changing prices and will not let me just use the reader. Very frustrating and make me want to find another program completely.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  12. tell me what I have paid for. ALso I do I save

    I do NOT want to upgrade. I just want to have access to what I have already purchased. Your site is confusing

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. epub

    I am a 60 y.o. human, my eyesigh is deteriorating and it impossible to for me to read a pdf or word from in my phone and when I have to read the part that says that I read it. Every pdf and word for I have to conver to epub in order to read.
    I do not get it why you keep insisting on the pdf format.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  14. VERY FRUSTRATING EXPERIENCE

    I just signed a document and clicked on the "you can download..." Instead of the document, I am redirected to your "Hi Nora" page. VERY FRUSTRATING EXPERIENCE... This never happened to me with the other platforms that offer similar services such as DOCUSIGN... Hope you will be able to fix this asap.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  15. Stop app hanging! PLEASE!

    PLEASE stop Acrobat PRO DC and PhotoShop from hanging everytime I launch the programs. This never happened earlier. Now I have to launch, quit (before it hangs) and repeat several times (like a warm up) before I use either app.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  16. Yükleme Sorunu- 1,5 aydır

    Creative Cloudu 2023 Aralık başında aldım, Adobe Acrobatı bile indiremedim. Sürekli hata alıyorum. Şöyle :
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

    -------------------------------------- Summary --------------------------------------

    • 0 fatal error(s), 2 error(s)

    ----------- Payload: Adobe Acrobat 23.8.20470.0 Adobe Acrobat\Setup.exe_23.008.20470 -----------

    ERROR: DW071:

    ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

    Ayrıca lisans bedellerini ödemiş olmama rağmen hala ürünü satın alın ibarelerinin çıkması da çok anlamsız. Bir müşteri olarak çok mutsuzum

    2 votes
    0 comments  ·  Other  ·  Admin →
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  17. marcador de página

    Aquela opção de marcar a página não aparece nessa versão. Ela é muito importante quando estamos lendo e estudando em dispositivos diferentes

    1 vote
    0 comments  ·  Other  ·  Admin →
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  18. Sorely lacking personal options

    Looking for an alternative. This software has become impossible to use.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  19. AI Assitant

    Ai Assistant was a big reason I upgraded. I wasn't expecting that the AI could only analyze 120 pages, but was glad to see that I can extract 120 pages into separate files and have the assistant function. It seems slow at first to start but after the initial start it is relatively quick with responses. When will it be able to analyze larger PDFs?

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. User-friendly features for beginners

    1) Unable to save a copy of the form with another name and protect the original.
    2) Unable to undo a change. No arrow to undo.

    Your software needs to be user-friendly.
    Undo.
    Features to protect original form.

    1 vote
    0 comments  ·  Other  ·  Admin →
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