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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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321 results found

  1. problem

    I have acrobat on my mac and it keeps saying to update. I have updated and it gives me an error. I cannot sign onto it, nor can I send files

    1 vote

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  2. You suck

    Well, it could work for one thing. Do NOT charge my credit card. I've spent too mujch time on this **** program. Could have combined 10 files by now. Tired of this new lazy tech support.

    1 vote

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  3. paid for it and cannot get adobe pro to open on my comuter

    paid for adobe Pro and I cannot get it n my computer. It opens to an older account

    1 vote

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  4. Activation

    HI
    I hav adobe X std version.

    Today I did not activate it again after my HDD format.

    Please guide.

    1 vote

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  5. BAD CUSTOMER SERVICE

    BAD CUSTOMER SERVICE!!!!! LEFT THE CHAT WITHOUT SOLVING ISSUE

    1 vote

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  6. TERRIBLE Customer support- Causedmetocancel

    I spoke to at least 10 different customer service reps on Adobe. All were incredibly unknowledgeable. Because of this, you have lost my business and probably 10-fold more because I will absolutely be sharing my terrible experience with you all with all of my business partners. Good luck and goodbye

    1 vote

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  7. Throttled on number of e-signatures I can send

    Being throttled on the number of e-signature files I can send is frustrating. If you would just tell me what it would cost to increase that limit for just two months, that would be super helpful. I'm sending out about 750 files for e-signatures, only until June. Help!!

    1 vote

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  8. Acrobat plan issue

    I cannot use PDF to Excel tool. Adobe wants to subscribe. But my plan lets me use the acrobat online services. Could you please solve the issue.

    1 vote

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  9. Poor customer experience and extortion

    The acrobat product does not really work. There is way too much latency in network for this product to be useful. It takes way too much time. I tried once. Paid for another 6 or so months when not using the product because of lack of usefulness. On top of that I learned Adobe requires a cancellation fee worth around 3 months of subscription. Very poor customer experience, I would actively advise anyone to not use this very poor service, that hits you with cancellation fee. Very poor!

    1 vote

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  10. Not worth it if it won't install

    It will not install or work with macOS Sonoma 14.3.1.

    1 vote

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  11. Avslutte konto da den legger hindringer i veien for bruk av Canon Laserprinter

    Hvordan får jeg avsluttet denne kontoen? Og bare bruke Acrobat Reader. Det virker som om min begrensede bruk av kontoen sperrer for printerutskrifter. Og jeg har IKKE behov for noen av tilbudene. Merkelig at dette er så vanskelig å forstå for dere da JEG ikke har brukt dem på er enn ett år.

    2 votes

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  12. Merge Accounts functionality

    Merge Accounts

    1 vote

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  13. Overcharged

    I hope this message finds you well. I am writing to address a concerning matter regarding the charges and account management associated with my Adobe Acrobat subscription.

    Over the course of my usage of Adobe Acrobat, I have encountered multiple instances of being double-charged, overcharged, and erroneously billed for cancellation fees. As the sole user of the software, it is evident that these discrepancies do not align with the terms of my subscription.

    Furthermore, I have been facing persistent challenges with the software's compatibility with QuickBooks, including issues such as the malfunctioning of the thumbnail preview, recurring error 1500 messages,…

    1 vote

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  14. Very Bad Experience

    Very Bad experience. You are fake claiming as free trail, while you are asking credit card details.
    Not Expected this from Adobe.

    1 vote

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  15. I'm experiencing issues accessing Pro plan features on the web version

    I am unable to use the features included in the Pro plan on the web version. Despite refreshing the page multiple times and even re-entering the site, the functionalities remain inaccessible. However, I tried using them in the app, and there were no issues.

    1 vote

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  16. Lack of service

    I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?

    1 vote

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thank you for reaching out to us. We apologize for any inconvenience this may have caused.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.

  17. Support is AWFUL

    Your Chat feature is awful. The AI is useless and the person who ultimately joined was less helpful and then left the confirmation before there was a resolution.

    I've paid for a subscription that isn't working and cannot get any help. Shameful.

    2 votes

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  18. Preciso encerrar essa conta

    Estou tendo sério problema. Sendo cobrado mensalmente por um produto que comprei só para utilizar por um mês.
    Quero encerrar essa conta aqui e não vejo opção para isso. Estrou indevidamente preso aqui sendo cobrado todo mês sem ter como me defender, ou suspender essa cobrança indevida!
    Socorro

    1 vote

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  19. Not free

    When you say this:
    "Edit PDFs with a free online PDF editor - Acrobat"

    You should stick to your word.

    I can't edit a .pdf without choosing a plan.

    1 vote

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  20. One-time purchase to a Lifetime License is needed.

    In addition to the previous feedback I recently submitted, the prerequisites for the tools are ridiculous. I am NOT going to pay $60 a month for all of Adobe's apps. If anything, Acrobat needs to lower prices if you guys want to get more people paying for it, because a $30 subscription for Acrobat Pro, when I could be paying $9/month + tax for ILovePDF, for almost the same tools. That is ridiculous, and the only way i'd ever pay for Acrobat Pro is if it was the only one I could be paying for. What we need is a…

    1 vote

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