749 results found
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NO SUCH THINH AS A FREE TRIAL
PLEASE CANCEL SUBSCRIPTION
NI MORE FREE SERVICE THAT HAS CHARGE MY CREDIT CARD TWICE> SO MUCH FOR FREE TRIAL SERVICE>4 votes -
I hate PDFs
I can't modify my document. 3 pages and it always says it's still loading. All I want to do is sign a PDF without having to print and re-scan.
0 votes -
Account info can't be changed
How do I remove Lee & Associates from my account? Your emails to clients state "Certificate of Completion between Lee & Associates NCSD and Lynn Otto is Signed and Filed!". I haven't been with Lee & Associates since 2012.
1 voteHi Peter,
Are you still facing the issue? We didn't see Lee & Associates in your account. Please let us know if you still need assistance.
Thanks,
Adobe Sign Team.
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Cancel & Refund Subscription
I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.
Kindly advise and cancel my subscription if any.
3 votesHi Ravindran,
Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -
Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using…
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Unable to read PDF files
I have an Adobe Acrobat account but all of a sudden all my PDF files are unreadable. The message is telling me it can't find the file and to check if I have the address correct.
As I use a lot of PDF files, I need to know what has happened and how to fix it quickly2 votesHi Tracey,
Thanks for reaching out to us and apology for inconvenience caused. It would be good if you can share the screen of error message you are seeing. Are you trying to view shared file?
Regards,
Acrobat web team
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Automatické ztržení peněz
Aplikaci jsme chtěla pouze na zkoušku!!!
Po zkušební době došlo automaticky ke stržení peněz, aniž bych platbu potvrdila.
Účet chci obratem zrušit.
Předpokládám, že peníze zpět za automatickou platbu již zpět neuvidím.2 votesHi Lucie,
Thanks for reaching out. For cancelling subscription, please follow below steps -
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Regards,
Acrobat web team
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Missing signed documents
I was prompted to make an account so i could see documents i signed from work, but apparently Adobe just mines data and has no purposeful use. I will complain to the merchant who directed me here
1 vote -
Not functioning
Converting documents from PDF to word is not working today
2 votesHi Vanessa,
Thanks for reaching out and apology fir any inconvenience caused. Could you please retry and let us know to Export to word doc is still not working? If yes then please attach any error that you are seeing.
Regards,
Acrobat web team
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black dots replacing text after editing a pdf.
Often times after editing a document to send out for signature some of the text is replaced with black dots, even after changing to a compatible font prior to sending out.
1 voteHi Virginia Hargrove,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Is it happening for all files or with any specific document only?
2) Could you please share the workflow and file on which you faced the issueThanks,
Indu
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stop pop ups
Please stop the auto pop ups, they keep locking the app and I cannot study for law school
3 votesHi Lalo,
Thanks for reach out and apology for any inconvenience caused. Can you please share screenshot for pop-ups that you are seeing?
Regards,
Shweta
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Adobe Sign Automated Setup Changes
There must have been some update to adobe sign which prevents automatic field recognition? It worked previously, but I know there was a revamp in the online document management system.
Is there any best practice guides to getting the automatic signatures to line up when sending?
1 vote -
It not sending files
My files are not sending
2 votesHi Juan,
Thank you for using Acrobat Web. Can you please share a little more details about the issue? Also, was there an error or a message on UI that prevented you from completing your task?
This would help us debug the issue on our end.
Regards,
Acrobat Web Team
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Documents to sign wont appear after upload
Trying to sign documents but when I upload them to sign they screen stays blank
2 votesHi Spencer,
Are you still having the issue? Are you seeing it with all documents or just certain documents? Would you be able to share a test document with us to replicate the issue?
Thanks,
Adobe Sign Team
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can't upload a jpg with my signature
can't Add a Signature from an Image taken with a mobile phone. I've never encountered such a problem previously.
The file size is 56kb, the file is a jpg, unlocked.
The same image always worked when using Acrobat on previous devices (Mac)4 votes -
pdf to word converter not working
PDF to WORD converter is not working, easier to use a Knock off PDF converter than your official service,
2 votesHi Arjun,
Thanks for reaching out and apology for any inconvenience caused. It would be great if you can share PDF file with us which is not working for you. Can you please any error screen that you may be seeing?
Regards,
Acrobat web team
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signing in constantly
Why do I constantly have to sign in again and again? it is so annoying? It seems like every time I try to read a pdf it asks me to sign in all over again!
1 vote -
Adobe Crashing
Adobe becomes extremely slow when opening documents and editing them for any more than 15 minutes. Is there a reason why?
1 voteHi Kevin Huang,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Is it happening for all files or with any specific document only?
2) Could you please share the workflow and file on which you faced performance degradation post 15 min.Thanks,
Indu
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Last 'sign' button poorly labelled.
Our clients often don't hit the final 'sign' button as they have already signed the documents. We believe the final 'sign' button would be clearer if it was labelled 'send' (or something like this).
1 vote -
Adobe Icon view seen as blank page on attachment in outlook since MacOS 13 Ventura update
Adobe icon preview shows as blank thumbnail page when sent in outlook since MacOS Ventura update. Is there a fix for this?
1 voteHi Juanita Brownlee,
Thank you for reaching out to us. To assist you better, Can you please apprise us with below information ?
- Are you using Acrobat Desktop or Acrobat Web ?
- Is it happening for all files or any specific file ?
- Workflow that you are trying
Regards,
Harshpreet
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1 vote
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