366 results found
-
XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows
Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which…
55 votesHi Locksley,
Acrobat Reader mobile apps for iOS and Android do not support the special type of PDF called static/dynamic XFA form.
Please see the following Adobe LiveCycle blog that was written in year 2014.
We are not aware of any change of plan in the near future.
Sorry for the inconvenience caused.
-
Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, down
Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, downloading from cloud so issue not resolvable.
3 votesHi,
It may take some time for the Acrobat app to recognize the newly purchased subscription.
Would you please try signing out & in using the Adobe ID that is associated with the purchase?
If PDF Pack is still not activated, please contact Adobe Customer Care.
https://helpx.adobe.com/contact.html
Thank you for your patience.
-
Bug
I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate…2 votesHi Michelangelo,
Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?
Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?
1. Tap “…”.
2. Scroll down the menu that pops up.
3. Tap “Delete” (which is the last item in the menu).It may also help to restart your device and try again.
https://support.apple.com/en-us/HT201559
Please let us know if you still have a problem deleting the file.
Thank you.
-
Cannot change my file to PDF
I cannot take my files and Create a PDF. This recently just started happening.
I use this app for work. It has been really useful. I really need it. Please fix .
I have the current update for iPhone 12.1.2
Please help31 votesPlease let us know if you are still having this problem. We have not been able to reproduce and have not heard back on request for more information.
-
It can't install on iOS previous versions
It's cannot installed on previous iOS versions unfortunately.
So sad.1 voteHi,
The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.
Here are a couple of options that you can try.
(a) Update iOS on your iPad/iPhone
If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.
(b) Download the last compatible (not the latest) version of Acrobat Reader
When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?
If so, you can choose…
-
Lost Comments: The new app keeps deleting/not saving annotations
After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.
147 votesHi,
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
Thank you,
Jeffrey
- Don't see your idea?