523 results found

1. There is no way to enlarge a pdf received. It just shows in full page. Where is the zoom feature?
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   Under review  ·  Pratyush Dhoundiyal responded

   Please follow this link: https://helpx.adobe.com/acrobat/using/adjusting-pdf-views.html

2. Snapshot of PDF page for export to JPG has bugs

   If you open those files in Acrobat, and use the snapshot feature, then "control-a" to select everything, you will see differences in each one. In each case, on the right side, the app selects more than it should be selecting. For example, the sample with inset and color has a small band of white on the right side that is included in the selection that should not be. This was a bug in Acrobat 9. I was hoping to find this problem fixed in this version, but it is not. I only discovered this recently, because I started adding background color to my pages that I was exporting to acrobat from Indesign, and when I exported them, I noticed the uncolored band on the right. It is not a problem with the margins (all .25 in), and the gutter is zero. These are single page exports from Indesign, not facing pages. I suppose the problem could have its origins in some bug in Indesign.

   If you open those files in Acrobat, and use the snapshot feature, then "control-a" to select everything, you will see differences in each one. In each case, on the right side, the app selects more than it should be selecting. For example, the sample with inset and color has a small band of white on the right side that is included in the selection that should not be. This was a bug in Acrobat 9. I was hoping to find this problem fixed in this version, but it is not. I only discovered this recently, because I started adding background… more

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   Under review  ·  1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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3. Does acrobat have access to my computer?

   Whenever I use acrobat, my mouse seems driven by commads - not mine - to do things in acraobat. Things like scrolling, moving mouse, opening other windows in acrobat. Is it a ghost or is it Adobe?

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi,

   I am afraid, Acrobat can not be responsible for this abrupt behavior. Please
   do a virus scan on your machine. Let us know if that helps.

   Thanks

4. A document where images cannot be screenshot to be searched for on google images or way to alter our images so same images don't come up

   I need to be able to create a document where the images we include can not be screenshot and the searched for in google image search (thus enabling the person I am sending the PDF to to go to competitor websites who have the same images as us). So either no screenshot allowed or the ability to change the images we have sufficiently that google image will not find it.

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   Under review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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5. Product is a total pile of ****. Why do I have to wait "while the document is being prepared"? Is it unprepared. Fix it.

   Go out of business. You products suck. Every "upgrade" is a downgrade.

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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Under review  ·  Pratyush Dhoundiyal responded

   I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

6. Bug: Unable to Open a pdf while mid-saving another.

   Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

   Reproduce:
   1. Opened an pdf from Microsoft Outlook.
   2. Went to file > "save as'
   3. Used windows explorer to open another pdf that was saved on windows cloud storage.
   4. Unable to open second pdf file.

   Environment: Windows 7; Adobe Acrobat Pro DC 04581.

   Expected Result: I should be able to open the second pdf file

   Observed result: Unable to open second pdf file

   Bonus: Results occurred once I was out of the 'save as' menu.

   Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

   Reproduce:
   1. Opened an pdf from Microsoft Outlook.
   2. Went to file > "save as'
   3. Used windows explorer to open another pdf that was saved on windows cloud storage.
   4. Unable to open second pdf file.

   Environment: Windows 7; Adobe Acrobat Pro DC 04581.

   Expected Result: I should be able to open the second pdf file

   Observed result: Unable to open second pdf file

   Bonus: Results occurred once I was out of the 'save… more

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7. Signed document should be frozen, while it is not....

   When we (in my company) sign documents with "fill and sign", we get following instant message; " When you save a form with signature or initials you will no longer be able to edit the existing form fields". This is perfect! BUT; this is not true! Even after the document is saved, others can change anything in the document, and even delete the signature!!!?!! Should be possible to choose if others should be able to sign (as multiple signatures often is needed), or if it should be totally locked for any editing after signing!

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   Under review  ·  9 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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8. I have had the most unimaginably bad customer experience today with you products.

   I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. When starting, open documents previously open

   Often I'll have 5-10 documents open at once - they are constantly in use. When I close Acrobat they are all closed. and when I re open Acrobat I need to reopen all the documents. It would be nice if it would veryt simply open all of the files open when it was last closed.

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10. More Options for Combine Files tool

    There needs to be more options in the combine files tool, such as having multiple images per single page.

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    0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    We have taken your feature request. It is under review.

    Thanks
    Tanvi

11. I can't open the PDF attachment from email

    I received this file thorough email and I can't open it in my MacBook, but it opens in other computers.
    This happens daily with many other PDF's I receive.

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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide the Acrobat version you are using.

12. Bug - Name in top Right Corner Constantly Changes

    I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.

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13. Can not open file on disk --> windows 10 & PPRO CC 2017 11.1.1
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    Under review  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide the Acrobat version you are using.

14. Acrobat Pro DC Needs Better ERROR Messages

    I'll first give an example then explain why Acrobat Pro DC needs better error messages.

    We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

    Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

    Sometimes something goes wrong when editing the PDF.
    For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

    This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day...

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem.

    What would be better would to give an option to the user ignore the error and keep processing the rest of the document. OR process the entire document and generate a report of pages that contained errors so the user could then attempt to go and repair those pages.

    Ok so hold on because this gets better...

    So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF."

    Ok well what now? Where is the option to repair the structure of the PDF?? Or at least tell the user what part of the structure was incorrect.

    Ok so now I guess we'll export the whole thing to PostScript and run it through Acrobat Distiller DC and rebuild the PDF with the Standard profile.
    Which still gives us the same errors! So the only option we are left with is rebuilding the entire PDF from the ground up which can take days...

    I understand that the Adobe Support Community can't really change the future of Adobe products but I am hoping this post will eventually make it to the developers at Adobe who might add just a few lines of code to tell me on which page the "A number is out of range." It would be very helpful.

    Acrobat Pro DC is a great product but when things go wrong it doesn't seem to handle errors very well.
    Please build-in PDF document error recovery or at least give the end-user a little more information to help them fix the problems. This is a "Pro" product.

    Thanks for your time. I hope this reaches the right people.

    I'll first give an example then explain why Acrobat Pro DC needs better error messages.

    We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

    Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

    Sometimes something goes wrong when editing the PDF.
    For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

    This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds… more

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15. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

    I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

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16. Page numbering in Excel

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    Please help. Thank you!

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    … more

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    Under review  ·  Bablu responded

    Investigating this

17. Saving Pixel perfect AI file as pdf which don't keep pixel perfect previewing in Acrobat.

    Saving a pixel perfect Adobe Illustrator as a pdf doesn't keep the pixel perfect content when previewing in Acrobat. It distorts one line pixels to two pixels in random area. Icon are distorted as well.

    View the stroke in the image

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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    How are you creating the PDF – from Illustrator or from Acrobat?

    Thanks
    Tanvi

18. It would be of great help adding a "Technical Drawing Border" in Tools

    When I make a technical drawing and save it on PDF I usually go to tools and add a rectangle as a basic border. It would be great and very helpful having an option for adding a technical drawing border instead of a simple rectangle (see attached sample)/

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    Under review  ·  1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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19. Tags Disappear on page Template

    I have a two-page form that was properly tagged until I turned page 2 into a template (Organize Pages -> More -> Page Templates) and made it invisible. Even after I made the page visible again, the page 2 tags were nowhere to be found. Any suggestions on how to recover them or keep them from disappearing in the future?

    BTW, I'm using Word 2013 and Acrobat Pro DC.

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    Under review  ·  Bilal Ansari responded

    Yes, Adobe is aware of the issue. Unfortunately, there is no workaround available at this time.

20. Text Call Out from Comment Section incorrectly moves with arrow keys.

    Text Call Out from Comment Section incorrectly moves with arrow keys. While selected this tool moves down/left by all keys only. All other comment tools allow you to move items around / position by selecting the item and using the arrow keys while this one programmed different. Only solution is use the pick tool to grab and move with mouse.

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