Acrobat for Windows and Mac

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. 3 votes
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't make PDF from .tif file BUG REPORT

    I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    Here is my case number: ADB-9772660-R1Y5 

    2 votes
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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  3. Icon in window frame invisibile/undraggable (Osx)

    After last update (Osx and CC 2020) there is no icon on the top of the opened documents frame in Acrobat. Usually, to speed the work, I export PDF from Indesign, automatically they open in Acrobat and I drag the icon to Skype. Loosing this ability I must find the document in the finder every time.
    Someone know if there is a solution to restore this function?
    Thank you

    5 votes
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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for Reaching out to us.
    Please check the list of known issues here : https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html

    We also have a workaround for it to have it get re-Enabled.

    Please use the plist file from here : https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A0f2d56db-9d37-442b-b6e1-bd7f26d88c36

    Please Extract the zip and use as instructed on the helpx link.
    Let me know if that helps

    Thanks
    Ayush

  4. Hello, I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order.

    Hello,
    I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order. Would appreciate help

    1 vote
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    2 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
  5. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

    Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.

    1 vote
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    Need Info  ·  1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  6. Upgraded Macbook pro to Catalina OS and now Adobe does NOT Work.

    I am told that it is not compatible and have to buy Adobe DC. Not happy. I am so tired of spending money on new computer programs. Everything worked just fine. Upgraded and now it wont even open. I refuse to buy new program.

    1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. language tags lost

    When importing pages from other PDF's, any language identifiers associated with the individual accessibility tags should be imported. Currently the language tags are lost for the documents inserted. Adbobe Acrobat Pro and Adobe DC

    6 votes
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    4 comments  ·  Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I have shared your concern with Engineering team. Meanwhile Please share some sample documents via weblink which you are trying to combine so that we can fix it for you.

    Thanks
    Rachit

  8. merge files binder

    When creating a binder using the > Combine Files function, all batch imported files should be clearly checked by default, with the option to uncheck individual files.

    Alternatively: When clicking > Combine, the user could be notified:
    "It seems you have imported more files than are currently being combined. Is this right? (Tip: If you like to use all your imported files in this binder, please check all your imported files by doing X.) >Y/N

    1 vote
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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem with merged documents

    When I merge several documents into a single PDF, recipients are telling me they are getting an error message that a file is corrupt. The merged documents consist of 3 MS Word documents, a single PowerPoint presentation, and 5 PDFs. We recently were upgraded to Adobe Acrobat Pro DC, Version 2019.012.20040. I didn't have this problem before. I've re-created the MS Word and PowerPoint documents and still no fix to the issue. Any suggestions?

    1 vote
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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Please ensure that your Acrobat and Office are updated to latest version.
    Can you view the combined PDF correctly or are you also getting an error message?
    Please share the error message screenshot with us.

    Thanks
    Tanvi

  10. Convert html to pdf on Mac

    Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

    3 votes
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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  11. I cannot transfer my pdf files to LibreOffice. How can I do this it seems like a failure in the system

    There is no facility for exporting pdf files to my LibreOffice file list

    There must be a solution. Please advise

    1 vote
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    Need Info  ·  1 comment  ·  Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multiple Tab Visibility and Key-Shortcut Switching

    Multiple Tab Visibility
    - please make the active tab a different color than the inactive tables;
    - please add a keyboard shortcut to swtich between tabs [ctrl-PgUp/PgDn]

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out to concern.
    1) This is already implemented. The active tab already appears in a different color w.r.t the Rest of the Tabs. Please see the attached snapshot

    2) This can be achieved using Ctrl+T and Shift+Ctrl+T to move ahead and back in tabs respectively.

    Let me know if that helps.

    -Ayush

  13. Drag MS Word documents into an existing PDF - no longer works

    We used to be able to drag MS Word documents into existing PDFs (in the thumbnail view), and the Word document would automatically be PDFed and combined with the existing PDF. This no longer works, and is causing certain tasks to take much longer than they used to.

    1 vote
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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create multiple pdfs crashes

    Acrobat Pro DC latest version on Windows 10 (latest). after creating about 20 pdfs it catches out simply closing acrobat. Have same problem on multiple PCs. Has been happening for 6 months or so. Before that I could create 100s without a problem.

    2 votes
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    3 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Thanks for sharing the steps. We are aware of a similar issue with OneDrive files and are working on fixing it.
    Can you check if you can convert Office files kept in OneDrive by right-click menu and the PDF gets created. Does the Office app remain open or does it get closed?

    Thanks
    Tanvi

  15. When trying to convert a web page in Firefox, using the .

    When I try to convert a web page in Firefox to pdf using the icon on top right corner, it often does not work. If I try the convert to pdf using the print command on the right dropdown list, the optionto print, then adobe pdf will convert the same page to a perfect pdf. What is wrong?

    1 vote
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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.

    Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.

    3 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    If your Previous session had any PDF’s launched when it was last Closed, then there is a Menu item Under File→ Reopen PDFs from Last Session which will open the pdfs that were launched in your previous session before closing.

    Attaching a snapshot to help you with.

    Also there is a Preference unde Edit→Preferences→General which ould automatically open the PDFs from the last sesssion as you Open the Acrobat / Reader application. Here is more info on that : https://helpx.adobe.com/acrobat/using/whats-new.html#PreferencetoreopenPDFsfromthelastAcrobatsession

    Hope this resolves your concern ?

    -Ayush Jain

  17. Unable to initialize 'Export PDF' for a PayPal transaction file saved as a PDF

    Unable to initialize 'Export PDF' for a PayPal transaction file saved as a PDF - not to MS/Word or any other MS/Office product.

    2 votes
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    0 comments  ·  Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for reporting the issue. Is this issue happening only with one PayPal transaction file or with other files as well?
    Can you please provide us the details of the following:
    1. Acrobat Version – Are you on reader or DC? Please share the screenshot of the Acrobat version screen
    a. Go to help → About Acrobat … and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF File
    4. Screenshot of the issue or any error you see while performing the Export operation.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  18. Firefox addon failing to convert

    Hello, I recently installed the Acrobat Firefox add on. Here are the issues:


    1. it takes an enormous amount of time for the conversion process to complete


    2. As you will see in the attached screencast, the "open pdf in acrobat" option is turned off, yet acrobat application opens anyway. either way, you will see that i'm logged into the account and logged in to the document icloud.


    1 vote
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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adobe Acrobat PDF maker unable to find Adobe PDF resource files

    Adobe Acrobat PDF maker 2017 with Word from O365 windows 10 unable to create PDF files

    1 vote
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    2 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  20. Scanned files on flash drive opening up blank pages after security code is entered correctly. brother scanner scanned to Imphomius FD

    Scanned files on flash drive opening up blank pages after security code is entered correctly. brother scanner to Imphomius FD then to Adobe on Mac ....but it works correctly on windows.

    2 votes
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    Need Info  ·  1 comment  ·  Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
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