598 results found
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Bug: Shared comments appear deleted for some, not at all for others. Cannot retrieve.
Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments.…
1 voteDear Customer.
Thanks for reaching out to us. We are working at our best to resolve your issue. Meanwhile could you please help us with the below info.
1. Are you also not able to see the comments on Web(Browser)
2. Issue appears for specific file or on every files.
3. Also facing any error while posting comments.
4. Also please check if any filter is enabled in Shared file to show only specific comments. -
Bug report: search feature broken; finds only wrong words on many documents
The search feature fails to work on many text documents. This is a relatively new bug. When you search for a word Acrobat finds unrelated words. For example, in one document when I search for the term "Bergomeister" it finds all of the occurrences of the word "but". Sometimes if you cancel the search and try again, it will work.
1 vote -
PDF Tables are not tagged correctly: #1 Table Editor
1 of several problems in how PDF Maker (and InDesign's export to PDF utility) tag PDFs.
In Table Editor, the editor's cell markers (bright pink lines) do not align with the actual <TD> data cells. This makes it difficult, and sometimes impossible, to correct a cell's tag.
Most commonly seen in complex tables with merged cells in the column and row headers. See screen capture.
Also see this blog post:
https://www.pubcom.com/blog/2020_04-05/ACROBAT_tableeditor.shtmlEXPECTED RESULT:
Table Editor's cell outlines should match the actual cells.2 votesHi
Can you please share a sample Office file with which issue is reproducible?
Thanks
Tanvi -
Acrobat 2020 stops responding when saving
When saving a pdf, acrobat stops responding and must be force quit. This usually does not happen with "save as", only with save. I am running Mac OS Big Sur, version 11.4. Acrobat Pro 2020 (obtained through my university) is version 2020.001.30020. A text file of the crash report is attached
2 votes -
Displaced text during PDF conversion from PowerPoint
Text in vector graphic images (.svg/.emf) files get displaced and in some cases overlap with other objects in the image during PowerPoint to PDF conversion with Adobe. This issue wasn't present when using Adobe PDF Library 20.9.95
1 voteHi
Can you please share some sample test file with us?
Thanks
Tanvi -
Change speed on Read aloud for PC
Why can't I change the speed of the Read aloud just because I am dyslexic does not mean that I need to have have the material read so slowly.
6 votesHi,
Thank you for connecting with us. Please follow the below steps to change the speed of Read Out Loud:
1. Go to Preferences. (Ctrl + K)
2. Go to Reading in Left hand navigation bar
3. Under Read Out Loud Options heading, Uncheck Use default speech attributes and enter the speed in Words per minute field between 50 to 450.
4. Click Ok and use Read Out LoudSimilarly you can change other attributes as well. Please confirm if this resolves your issue.
Thanks
Rachit -
"Find" (CNTRL + F) highlight color needs to be more visible
When I search for text on the page, the "highlight" that indicates the presence of that word on the page is IMPOSSIBLE to see. We need some way of really making text STAND OUT. For, example, in the image below I've searched for the word "chair." Can YOU see it? (hint: 22.18)
6 votes -
Highlight to website
If you are looking at a text you should be able to highlight a part of the text it should send you to the website that they got the idea from. While your writing a text instead of putting in a bibliography you should highlight your text and reference it there.
2 votesHi,
Please specify the issue you are facing. I’m not able to understand the issue here.Thanks
Rachit -
InDesign to Acrobat Accessibility Bug
When performing Acrobat remediation on Indesign publications containing correct export tagging, the Acrobat Reading Order tool shows "P" tags at the end of each line of text (as well as additional "P" tags in the middle of lines). The Acrobat Tags panel shows no paragraph tags -- just broken up lines of text.
Fortunately, these broken up lines are not reproduced as such by the screen reader. So why does Acrobat identify each line of text with a "P" in the first place?
This issue needs to be fixed as it creates a dilemma and lot of unnecessary remediation work…
4 votesHi,
I checked it on my side and this is because Indesign create tags in such a way that it contains multiple line text. The Reading Order tool shows the separate container due to multi line text. It can be seen as single if you check “Display like elements in single block” checkbox.For the multiline text, the issue will be fixed from Indesign side.
Please tell me if I can help you with anything else.
Thanks
Rachit -
notify user if file is already in use
Prompt or notify user if a PDF file is already open. Currently the file just opens and locks both users from being able to save the file.
5 votes -
PDFMaker causes Character Encoding failure
Steps to reproduce the issue:
1. Type text in any of the below affected scripts in Word:
- Devanagari
- Bengali
- Telugu
- Tamil
- Arabic
- Gujarati
- Kannada
- Malayalam
- Myanmar
- Sinhala
2. Export the document to PDF with Acrobat > Create PDF.
3. Run the Accessibility Check.Environment (OS, other related application versions, etc.):
OS: Windows 10
Word: 2102 (Build 13801.20360)
Acrobat Pro DC: 21.001.20145Expected result:
Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.Observed results:
Some Unicode characters in…4 votesHi
Can you please share a sample Word document exhibiting this issue?
Thanks
Tanvi -
Improved MacOS "spoken content" functionality in Acrobat for Mac
The text reader in MacOS is not a typical screen reader, but it does provide easy, fast access to spoken content from on-screen text. Unfortunately, it does not work with Adobe Acrobat. Ideally, it would speak selected text with a keyboard shortcut, but only reads the document name in Adobe Acrobat. The Acrobat screen reader is difficult to use, does not read selected text, and often fails due to pdf accessibility issues.
5 votesHi,
I understand the issue faced by you. Read Out Loud is not a screen reader provided by Acrobat but a feature to read the pdf.
You can user VoiceOver on MacOS which is a Screen Reader supported by Apple. You can easily find the shortcuts at https://www.apple.com/voiceover/info/guide/_1131.htmlI hope this would help you in resolving the issue.
Thanks
Rachit -
Immersive Reader vs. Acrobat Read Out Loud Audio
Microsoft Word 365 has an immersive reader where the text is read out loud while panning and highlighting the text being read with options such as WPM adjustment. Trying to use the Read Out Loud function in Adobe Acrobat Reader is painful. It is hard to find, the synthetic voice is unpleasant and disruptive, and overall the accessibility for this feature seems to be the bare minimum. PDF's are the format of choice for scientific papers, which are rather dry reading material. An option to listen, following along while reading would greatly increase the efficacy of this program. I've personally…
5 votesHi,
I understand the issue faced by you here. I can help you with some of the functionalities fo ROL.
1. Finding ROL : It can be found in View Menu → ROL → Activate ROL – > Read the document. Alternatively, you can use keyboard shortcut also i.e. Ctrl+Shift+Y(activate) then, Ctrl+Shift+V/B (read the document)2. Secondly to change the voice you can install the voices from the system language setting and they will appear in Adobe Preferences → Reading → Under ROL setting. You can change it as per your convenience. You can also change Speed, Pitch go the ROL as well.
Having said that, we understand that the ROL is not a screen reader but a support given by the Adobe for reading the pdfs. We’re continuously working on this to make it better for our users.
I hope I have resolved the issues faced by you.
…
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Save in Recent Selected Folders
In past versions of Adobe, if I was saving multiple documents, the program would remember the last folder I saved the document to, so it would automatically go to that folder when saving another document. At the moment, it will only open temporary files and I will have to waste time clicking around to find the correct folder that I want to save the document to. There needs to be an update to allow the flexibility to save documents to the last folder selected.
4 votesHi,
Thanks for providing your feedback. The last folders where you have saved your previous files should get listed under the My computer section of the Save As dialog.
Can you please share the snapshot of your Save As dialog?
Regards,
Sandeep -
Acrobat saves prior version of file exported from Indesign and ignores subsequent version
This is a horrendous bug that I can recreate umpteen times. If a file is exported from Indesign to Acrobat, and then the Indesign file is edited and re-exported to Acrobat, if you try to save the revised version in Acrobat, Acrobat saves the original version (which I presume it holds in memory) and ignores the revised version. The only fix I have found is to close Indesign and Acrobat and start again - this seems to clear the prior version from Acrobat. This is really dangerous for users and immensely inconvenient. Adobe please fix asap.
2 votes -
Reflow View - file corruption, pages gets "stuck" in reflow View or change orientation
Have had problem with several files becoming corrupted by using Reflow View. Two things happen:
1. Some pages get "stuck" in reflow even after closing and reopening the file.
2. The format of some pages changes to Portrait or other design changes occur.3 votesHi Rae,
I checked the details provided by you. There is no issue here. If you open the original file and click on Actual Size in menu, you will see the same exact view that you see after reflow. The view is actually shown in actual size after reflow.
Keep the view in Zoom to Page Level to see the full page view.Please confirm if this resolves your concerns.
Thanks
Rachit -
Fill & Sign Signature Image is Blurry
Using the February 9th version of Adobe Acrobat DC, when I try to add a signature from image in Fill and Sign the image is pixelated and blurry. When I do this on the document cloud, the image is full resolution. Can you fix the bug on the Fill & Sign tool so that we can insert images as signatures at full resolution on the desktop app.
3 votesHi,
Thanks for providing your feedback. Can you please provide the below details :
1. Was it working correctly before the Feb 9th Upgrade?
2 Your OS details.
3. What kind of image are you working on? Eg : PNG, BMP etc.
4. It will be great if you can share a sample image with us.Regards,
Sandeep Grover -
Access Error
Won't let me create PDF from HTML doc's.
Has been working up to Feb 5 2021 and now it states it doesn't recognize the file.
If I can't use the app when needed, why am I charged every month for your service?Need this fixed or cancel service
1 vote -
Tracked changes - change bars functionality has changed
Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.
2 votes -
Assign shortcut keys to all menus and options
Not only is the DC interface confusing and more time-consuming to use than the old one, but it does not comply with Section 508 of the Americans With Disability Act, which requires that the federal government, in its software procurement process, consider accessibility. Adobe Acrobat does not take into account the needs of users who rely on voice recognition software to accomplish actions that fully abled users accomplish with the mouse. When using voice recognition software, it is quick and easy to dictate a shortcut key or sequence of shortcut keys, but extremely slow, cumbersome and error-prone to get the…
7 votesHi,
I understand the issue faced by you. I would like to tell you that we provide the shortcut keys to as many possible features as possible. You can check it our at : https://helpx.adobe.com/in/acrobat/using/keyboard-shortcuts.htmlIncase, there are some necessary features where you need the shortcut controls. please provide the details for those areas and we’ll try to resolve it in the future.
Thanks
Rachit
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