Bug: Shared comments appear deleted for some, not at all for others. Cannot retrieve.
Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments. Security issue or major glitch? The commenters are clients, so this is creating a real issue for me.
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Dear Customer.
Thanks for reaching out to us. We are working at our best to resolve your issue. Meanwhile could you please help us with the below info.
1. Are you also not able to see the comments on Web(Browser)
2. Issue appears for specific file or on every files.
3. Also facing any error while posting comments.
4. Also please check if any filter is enabled in Shared file to show only specific comments.