Acrobat Pro DC hangs (Not Responding) at first run.
Win 10 x64 1709
Classroom/lab environment.
New-to-machine user, in other words, newly created user profile, extremely common in a classroom/lab environment.
Licensed via ETLA AdobeSerialization.exe
Installation package modified using Acrobat Customization Wizard DC
If a user runs Acrobat straight-away, Acrobat.exe hangs and shows a "not responding" status before the Acrobat UI is displayed.
After killing the Acrobat.exe process, subsequent launches work.
If a new-to-the-machine user launches then closes Google Chrome AND Microsoft Edge BEFORE running Acrobat then runs Acrobat, Acrobat launches without issue.
Disabling Protected View via policy has no effect.
No errors are displayed.
There are no discernable errors in the installation log.
RJ Novack
shared this idea
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Anonymous
commented
This bug is still in the current DC:2019 version.
After opening a PDF (any PDF), it hangs for 1.5 - 2.0 minutes before the UI is restored and becomes usable.
During the hang, sometimes you can scroll within the document, but none of the left or right panels can be accessed. (Not Responding) appears in the title bar.
It's been almost 2 years. FIX THIS *&^%$ bug!
-- Windows 10 ver 1903, build 18362.388
-- Acrobat Pro DC:2019 build 2019.012.20040 -
RJ Novack
commented
Determined it's something to do with the pre-flight features. Uninstall that portion and Acrobat Pro launches without a hitch.
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RJ Novack
commented
Both 18.011.20055 and 18.011.20058 behave the same, btw.