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Faulting Module

When Saving PDF's from Outlook, system will randomly crash completly, closign down both Explorer.exe and Outlook.

Just clicking the PDF attachment, then clicking, Save As, selecting a windows my documents folder, and save. Suprisingly often it will crash.

System was a recent fresh install of Windows 10
Version 10.0.17763 Build 17763
32GB RAM

Adobe Acrobat Pro DC
Version 2019.010.20069

Faulting application name: OUTLOOK.EXE, version: 16.0.11231.20130, time stamp: 0x5c5187a2
Faulting module name: PDFShell.dll, version: 19.10.20064.48846, time stamp: 0x5c069227
Exception code: 0xc0000005
Fault offset: 0x00007146
Faulting process id: 0x4218
Faulting application start time: 0x01d4c255006efdb5
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
Report Id: 0b20fabf-6a70-44a9-a50b-ffb952eeccb5
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Explorer.EXE, version: 10.0.17763.107, time stamp: 0x695ecd5a
Faulting module name: PDFShell64.dll, version: 19.10.20064.48846, time stamp: 0x5c06927b
Exception code: 0xc0000005
Fault offset: 0x000000000000a46f
Faulting process id: 0x38c8
Faulting application start time: 0x01d4c254e516c854
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll
Report Id: add34912-7916-437f-ad7a-807fc3dfda1c
Faulting package full name:
Faulting package-relative application ID:

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Chad shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Had the Same issue, generally during search. Tried uninstalling, etc. Then tried installing READER in addition to Acrobat..
    Solved

  • Dan Krueger commented  ·   ·  Report

    When Opening Explorer I have the Same Issue... Only now I can't view any files with Explorer. In the Windows Logs/Application I Get Faulting Module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll

  • Chad commented  ·   ·  Report

    Faulting application name: Explorer.EXE, version: 10.0.17763.348, time stamp: 0x03d46193
    Faulting module name: PDFShell64.dll, version: 19.10.20064.48846, time stamp: 0x5c06927b
    Exception code: 0xc0000005
    Fault offset: 0x000000000000a46f
    Faulting process id: 0x1f34
    Faulting application start time: 0x01d4f54a4fb10213
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll
    Report Id: 32a8dc35-322f-41e8-9597-df1a20e35aec
    Faulting package full name:
    Faulting package-relative application ID:

  • Chad commented  ·   ·  Report

    System Report from

    Account Detail:
    User Rights: Admin
    User Account Control: Limited
    Process Integrity: Medium
    Profile Type: None
    Acrobat Detail:
    Sandboxing: Off
    Captive Reader: No
    Multi-Reader on Desktop Support: Off
    Applications Installed:
    Office Version: Office 2016 32-bit
    Available Physical Memory: 4194303 KB
    Available Virtual Memory: 3954512 KB
    BIOS Version: LENOVO - 2280
    Default Browser:
    Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Display Detail:
    Screen Width: 1920
    Screen Height: 1200
    Number of Monitors: 2
    Number of Mouse Buttons: 16
    Has Mouse Wheel: Yes
    Has Pen Windows: No
    Double Byte Character Set: No
    Has Input Method Editor: Yes
    Inside Screen Reader: No
    Graphics Card: NVIDIA GeForce 940MX
    Version: 24.21.13.9836
    Check: Not Supported
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 19.10.20069.311970
    Creation Date: 2018/12/19
    Creation Time: 1:46:34 PM
    Locale: English (United States)
    Monitor:
    Name: Intel(R) HD Graphics 530
    Resolution: 1920 x 1200 x 59
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 10
    OS Version: 10.0.17763
    Page File Space: 4194303 KB
    Processor: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz
    Session Detail:
    Boot Type: Normal
    Is Shutting Down: No
    Network: Available
    Inside Citrix: No
    Inside VMWare: No
    Remote Session: No
    Remote Control: No
    Using JAWS: No
    Using ZoomText: No
    Using Windows-Eyes: No
    Using NVDA: No
    System Name: LAPTOP-C3J2NG62
    Temporary Directory: C:\Users\----\AppData\Local\Temp\
    Time Zone: Eastern Standard Time
    Total Physical Memory: 4194303 KB
    Total Virtual Memory: 4194176 KB
    User Name: chad
    Windows Detail:
    Tablet PC: No
    Starter Edition: No
    Media Center Edition: No
    Slow Machine: No
    Windows Directory: C:\WINDOWS