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Acrobat for Windows and Mac: Installation and Licensing

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(thinking…)

for 2 days Acrobat Reader Pro ask me to login --did not need to previously

For 2 days in a row i have to provide my login when I restart / start Adobe Reader Pro for which I have a Cloud Subscription.
After doing so.. I get the message taht it is now LIcensed on my account... (but it was already so.. for the last year ++)

It there something you have changed? If so -- repair.

Or tell me how to provide this information in such a way that it will remember it.

thanks
Reint

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  • Ansh commented  ·   ·  Report

    Sorry to hear that this is impacting you. To isolate the root cause and fix it, we need the Acrobat logs from your machine. Could you please download and run the log collector tool on your machine. Post that please share the file generated via sharable link or attach it here.

    Thanks!

  • Anonymous commented  ·   ·  Report

    I've had the same issue for weeks now, so annoying. I can't find any forum solutions that work. Fix it, please!

    My details:
    Adobe Acrobat Pro DC
    Version 2020.012.20043
    on Windows 10 Home build 19041.450

  • Ansh commented  ·   ·  Report

    Hi Reint,

    We have updated a few things in terms of licensing the Adobe Acrobat, but whether you fall under that category, please let me know the details below:

    1. Is it for Adobe Acrobat or Reader application?
    2. OS version
    3. Share the logs captured via Log collector tool
    4. The full version of Acrobat or Reader

    Log Collector Tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html