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Acrobat for Windows and Mac: Fill & Sign

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Fill and Sign and Request Signature is Not Working

Request Signature and Fill and Sign is not working. When you click on Request signature it logs you out.

Capture1.pdf 53 KB

4 votes

Greg Shugar shared this idea · Apr 15, 2021 · Report… · Admin →

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Himanshu Mittal commented · June 8, 2021 11:47 PM · Report

Hi,

Thanks for using Adobe Acrobat DC.

Can you please share the below information to debug the issue -

Please share fiddler logs while you perform the Request signatures workflow. Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data

Thanks
Himanshu

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