Skip to content

← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: Fill & Sign

CATEGORIES
All ideas
My feedback
Accessibility 421 ideas
Adobe Sign 843 ideas
Browser 88 ideas
Cloud Storage 117 ideas
Commenting 815 ideas
Creating PDFs 413 ideas
Editing PDFs 1291 ideas
Exporting PDFs 261 ideas
Fill & Sign 300 ideas
Generative AI 53 ideas
Installation and Licensing 602 ideas
Other 2477 ideas
PDF Forms 632 ideas
Page Operations 404 ideas
Printing 414 ideas
Scanning and OCR 313 ideas
Security & Digital signatures 290 ideas
Share & Collaboration 262 ideas
User Interface 1681 ideas

Searching…

No results.
Clear search results

- Acrobat for Windows and Mac 11,731 ideas
- Acrobat Reader for Android 3,114 ideas
- Acrobat Reader for iOS 1,742 ideas
- Acrobat Reader for Windows and Mac 1,781 ideas
- Acrobat Web 5,168 ideas
- Acrobat Web Beta [Internal] 114 ideas
- Adobe Acrobat for Box 65 ideas
- Adobe Acrobat for Google Drive 799 ideas
- Adobe Acrobat for Microsoft Outlook 75 ideas
- Adobe Acrobat for SharePoint/OneDrive 204 ideas
- Adobe Acrobat for Teams 394 ideas
- Adobe Acrobat in Browsers 2,255 ideas

Fill and Sign and Request Signature is Not Working

Request Signature and Fill and Sign is not working. When you click on Request signature it logs you out.

Capture1.pdf 53 KB

4 votes

Greg Shugar shared this idea · Apr 15, 2021 · Report… · Admin →

An error occurred while saving the comment

Himanshu Mittal commented · June 8, 2021 11:47 PM · Report

Hi,

Thanks for using Adobe Acrobat DC.

Can you please share the below information to debug the issue -

Please share fiddler logs while you perform the Request signatures workflow. Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data

Thanks
Himanshu

Submitting...